Job Description:
Under limited supervision reporting to DOR’s General Counsel, serves as a Business
Analyst responsible for analyzing business needs of our collection team as their duties
relate to the enforcement of South Carolina tax laws. This individual will be responsible
for sharing knowledge of the use of tax data contained in our integrated tax systems to
effectuate successful team collections. In addition, knowledge of the various sections
and their functions within DOR is critical in being able to navigate through the agency
for assistance and support needed. Analyzing and recommending enhancements to
DOR tax systems to provide reports to improve the functionality of the team is also a
responsibility of this analyst. This individual will work with DOR’s upper management
as well as the Director to evaluate and troubleshoot any and all collection issues with
the team, and after analysis of same, provide business solutions. Knowledge in all areas
of taxation administered by DOR is essential to this position, along with expertise in
analyzing specific collection reports generated by our integrated tax systems.
Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals.
- Work closely with Security and Technology Services staff as needed.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related-
improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide
periodic status updates to key stakeholders within DOR.
- Collaborate extensively with peers and management to resolve collection issues while
actively contributing to a growing knowledge network that improves the effectiveness
of our collections team and the information available to our co-workers and
stakeholders.
- Prioritize numerous issues of varying severity and effectively manage the resolution
of collection accounts taking into consideration time constraints due to expiration of
liens within IT systems.
- Good interpersonal communication skills, be attentive to detail, and responsive to
requests for assistance daily by upper Management and team members.
- Mentor and lead staff members.
Technical
- Troubleshoot and recommend solutions and/or enhancements for collections data
regarding various collection reports generated by our integrated tax systems.
- Recommend new reports that will enhance success of the team to identify debtors
through tax systems.
- Maintain familiarity with current computer systems to perform detailed account
reviews and maintain any required IT training for updates.
- Adhere to corporate information security guidelines and promote information security
among team members.
- Performs other duties and special projects assigned pertaining to tax systems.
Required Skills
1. 3+ Years of Process Improvement Experience
2. 3+ Years of Integrated Tax System Experience
3. 3+ Years of Experience Training Team Members on Tax Data
4. 3+ Years of Experience in State Government
5. 3+ Years of Experience with SharePoint
6. Ability to analyze and make enhancements to integrated tax systems
7. Bachelor''s Degree – field of study is open but the degree must be complete and
verifiable
Preferred Skills
1. GENTAX Experience
Additional Skills
1. Experience with process improvements
2. Must have initiative, be self-motivated
3. Leadership skills and Supervisory experience
4. Ability to communicate clearly, both orally and written
5. Ability to prioritize tasks
6. Ability to support team members in their job duties
7. Ability to analyze needs of team members
8. Ability to multi-task and possess time management skills
9. Ability to establish and maintain excellent working relationships with business
users, management and IT staff
10. Ability to create solutions for systemic team issues
Requirements
Required Skills
[Skill \/]
3+ Years of Process Improvement Experience
[Skill \/]
3+ Years of Integrated Tax System Experience
[Skill \/]
3+ Years of Experience Training Team Members on Tax Data
[Skill \/]
3+ Years of Experience in State Government
[Skill \/]
3+ Years of Experience with SharePoint
[Skill \/]
Ability to analyze and make enhancements to integrated tax systems
[Education \/]
Bachelor''s Degree – field of study is open but the degree must be complete and verifiable
Preferred Skills
[Skill \/]
GENTAX Experience
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