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Amazon Connect Architect

Plano, TX, US • Posted 8 hours ago • Updated 8 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Experience with CI/CD tools (e.g.
Jules) and version control (Bitbucket
Git) Ability to rapidly build proof-of-concepts and scale them into enterprise solutions Advanced knowledge of application and infrastructure architecture principles Knowledge of voice technologies (e.g.
WebRTC)
call recording
and telephony platforms (plus) Experience troubleshooting
monitoring
and production support in large environments using tools such as Splunk
Datadog
and CloudWatch Experience building and supporting enterprise solutions on AWS

Experience with CI/CD tools (e.g.
Jules) and version control (Bitbucket
Git) Ability to rapidly build proof-of-concepts and scale them into enterprise solutions Advanced knowledge of application and infrastructure architecture principles Knowledge of voice technologies (e.g.
WebRTC)
call recording
and telephony platforms (plus) Experience troubleshooting
monitoring
and production support in large environments using tools such as Splunk
Datadog
and CloudWatch Experience building and supporting enterprise solutions on AWS

Summary

Job Title: Amazon Connect Architect

Location : Plano, TX

Exp: 12+ Yrs

Payrate $150k

RTTO – 5 Days Onsite

Job Description:

Proficiency in at least one modern programming language (e.g., Python, Java)
Experience implementing cloud contact center platforms, preferably Amazon Connect
Strong expertise with Infrastructure as Code (e.g., Terraform)
Ability to architect and implement AWS applications and networking
Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
Advanced knowledge of application and infrastructure architecture principles
Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
Experience building and supporting enterprise solutions on AWS
Strong understanding of contact center operations (required)
AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10198577
Position Id: 9054047
Posted 8 hours ago

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Peter Millard

Recruiter @ Diverse Lynx Llc

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