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Amazon Connect Product Manager

Plano, TX, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Working knowledge of Agile delivery
backlog management
release planning
SDLC practices
and source-control enabled delivery workflows Track record of driving high-impact
reliable
and scalable outcomes in complex enterprise environments Data-driven approach to product decisions
including KPI definition
analytics
customer feedback
experimentation
and benefits realization Experience defining user journeys
process flows
APIs/integration requirements
and acceptance criteria for technical delivery teams Preferred: Product Management certification such as CSPO
Pragmatic
or equivalent; cloud platform familiarity including AWS is beneficial

Working knowledge of Agile delivery
backlog management
release planning
SDLC practices
and source-control enabled delivery workflows Track record of driving high-impact
reliable
and scalable outcomes in complex enterprise environments Data-driven approach to product decisions
including KPI definition
analytics
customer feedback
experimentation
and benefits realization Experience defining user journeys
process flows
APIs/integration requirements
and acceptance criteria for technical delivery teams Preferred: Product Management certification such as CSPO
Pragmatic
or equivalent; cloud platform familiarity including AWS is beneficial

Summary

Role 2

Job Title: Amazon Connect Product Manager

Location : Plano, TX

Exp: 12+ Yrs

Rate $150k

RTTO – 5 Days Onsite

Job Description:

Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products
Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements
Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations
Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives
Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows
Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments
Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization
Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams
Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial
A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity
Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10198577
Position Id: 9054049
Posted 9 hours ago

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Peter Millard

Recruiter @ Diverse Lynx Llc

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