Technical Support Analyst

Technical Support Analyst
Exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact.

RESPONSIBILITIES:

• The focus will be approximately 80% in-person support and 20% help desk; however, this can fluctuate.
• Support users in multiple locations.
• Triage Level II and Level III Incident and Service Request tickets
• Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
• Resolve Level 1 Incident and Service Request tickets
• Validate with internal customers that the Incident or Service Request has been resolved, and update the ITSM ticketing system.
• Interface effectively with IT infrastructure, security, applications management, database, and governance personnel.
• Obtain a strong knowledge of IT Security policies, processes, and procedures.
• Adhere to and execute IT Security policies, processes, and procedures
• Write and update knowledge-base articles
• Actively contribute to IT's Continual Service Improvement efforts
• Ability to complete multiple simultaneous projects and support tasks promptly
• Back-up coverage for the help desk, taking calls, emails, and chats from all of our offices
• Perform other duties or special projects as assigned

This is a 6-month contract-to-hire position. You will primarily support our Mesa locations, with secondary support for Peoria, Surprise, and Avondale locations as needed.

You must be able to work flexible hours as needed, including being on call, and work some weekends if necessary. Excellent opportunity to make a meaningful impact and advance your career to the next level.

Visionaire Partners offers a comprehensive benefits package to all full-time W-2 contractors, their spouses/domestic partners, and dependents. Options include a 401 (k) with up to a 4% match, medical, dental, vision, life insurance, short-term and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.