Apply Now

Technical Support Analyst

Mesa, AZ, US • Posted 2 days ago • Updated 2 days ago

Contract W2

Occasional Travel Required

On-site

$20 - $30/hr

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Job Details

Skills

Active Directory
Computer Networking
Computer Hardware
Help Desk
IT Service Management
Documentation
Microsoft Windows

Summary

Are you a sharp Technical Support Analyst looking to make a real impact? Join a dynamic team providing support primarily in Mesa. This 6-month contract-to-hire role offers career advancement and a comprehensive benefits package.

The Role

This position features a hybrid workflow focused on localized support: approximately 80% in-person/desk-side support and 20% help desk coverage (calls/emails/chats), though this ratio may fluctuate based on project needs.

The Impact You ll Make

You will be the face of IT, ensuring seamless operations across our Mesa, Peoria, Surprise, and Avondale locations.

Advanced Troubleshooting: Triage and resolve Level I, II, and III incidents involving hardware, software, and networking.
Customer Excellence: Validate resolutions with internal users and maintain meticulous records in the ITSM system.
Security & Compliance: Execute IT Security policies and ensure all devices are fully encrypted.
Knowledge Sharing: Author knowledge-base articles and contribute to service improvement efforts.
Project Versatility: Manage multiple simultaneous projects while providing reliable back-up help desk support.

What You Bring

Experience: 3+ years in technical/desk-side support.
Tech Stack: Expert-level Windows, MS Office, and Active Directory support.
Hardware Savvy: Ability to image/configure out-of-the-box PCs and install enterprise apps.
Mobility: Valid driver s license, reliable vehicle, and ability to transport equipment between sites.
Soft Skills: A consultative personality with top-tier communication and documentation skills.

Logistics & Benefits

Schedule: Flexible hours required, including on-call and occasional weekends.
Location: Primary support in Mesa, with secondary support for surrounding West Valley offices.
Benefits: W-2 contractors enjoy 401(k) with 4% match, medical/dental/vision, life insurance, and disability coverage.

Note: Background check and drug test (excluding marijuana) required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10294321
Position Id: 8969856
Posted 2 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Engineer

Scottsdale, Arizona

•

25d ago

Position: Desktop Engineer Location: Scottsdale, AZ Onsite Full time job Video Interview Job Description: Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment. Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler. Asset management and

Easy Apply

Contract, Third Party

Depends on Experience

Service Desk Analyst (Hybrid)

Scottsdale, Arizona

•

Today

Service Desk Analyst Join our client s fast-paced support team where you ll be the first line of assistance for employees and field users across multiple locations. This is a great opportunity for someone who enjoys solving technical issues, helping customers, and working in a high-energy service desk environment. If you thrive under pressure, can manage a steady call volume, and enjoy learning new technologies, this role offers strong long-term potential. As part of our process after applying,

Easy Apply

Contract

USD22 - USD26

IT Support Specialist

Phoenix, Arizona

•

Yesterday

Job Title: IT Support Specialist Location: 4035 S Riverpoint Parkway, Phoenix, AZ 85040 Pay: $20-22/hr. on W2 Duration: contract to hire What Youll Do: Provide advanced technical support for PCs, Macs, software, mobile devices, and networks. Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events. Act as the lead technical resource during executive meetings, broadcasts, and special eventsensuring seamless technology, speaki

Easy Apply

Contract

Depends on Experience

Executive Tech Support Specialist

Phoenix, Arizona

•

Today

RESPONSIBILITIES: Kforce has a client that is seeking an Executive Support Specialist in Phoenix, AZ. This is a six month contract position with likelihood of conversion to FTE with client based on performance. This role is on site in the Phoenix Sky Harbor area. Summary: Join a fast-paced IT team as a Senior IT and Executive Support Specialist, where self-direction and ownership are critical to success. In this highly visible, onsite role, you will act as a trusted technology partner, deliveri

Contract

$30 - $34 hourly

Search all similar jobs