Job Title: IT Support Specialist
Location: 4035 S Riverpoint Parkway, Phoenix, AZ 85040
Pay: $20-22/hr. on W2
Duration: contract to hire
What You’ll Do:
• Provide advanced technical support for PCs, Macs, software, mobile devices, and networks.
• Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events.
• Act as the lead technical resource during executive meetings, broadcasts, and special events—ensuring seamless technology, speaking when needed, and coordinating all technical aspects.
• Provide walk-up technical support and quick fixes at our onsite Tech Bar.
• Consult with executives to understand unique work styles and recommend the best technology solutions for their needs.
• Troubleshoot and resolve technical issues quickly via phone, chat, in person, or onsite support.
• Manage projects and tasks from start to finish, ensuring successful outcomes every time.
• Maintain clear documentation and knowledge articles to help the team deliver consistent, top-tier support.
• Collaborate with other IT teams to coordinate hardware procurement, upgrades, and security compliance.
• Mentor junior team members and help build a culture of excellent customer service.
MINIMUM EDUCATIONAL AND RELATED WORK EXPERIENCE:
• Associate’s or Bachelor’s degree in IT, Computer Science, OR 3+ years of experience in desktop support and network troubleshooting for PCs and Macs.
ADDITIONAL QUALIFICATIONS:
• Relevant certifications such as A+, Network+, or Microsoft certifications are a plus.
• In-depth knowledge of Biamp, Crestron, and Zoom Rooms is a strong plus.
• Strong communication skills, with the ability to explain technical details to non-technical users, including executives.
• Confidence and professionalism to “own the room” when providing meeting or event support, including speaking in front of groups.
• Proven ability to see projects through from beginning to end, manage competing priorities, and work independently.
• Experience supporting virtual meetings and collaboration tools (Microsoft 365, Zoom, etc.).
• A high level of discretion and presence when working with senior leaders.
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