Senior IT & Executive Support Specialist

Senior IT & Executive Support Specialist (Contract-to-Hire)
Location: Greater Phoenix, Arizona (Onsite)
Employment Type: Contract-to-Hire (6-Month Contract with Intent to Convert)

• Deliver high-touch, white-glove technology support to executive leadership across office, home, and offsite environments
• Act as the primary technical lead during executive meetings, virtual town halls, and high-visibility events
• Coordinate and manage all technical aspects of leadership presentations and broadcasts, including troubleshooting in real time
• Provide consultation to senior leaders on technology solutions tailored to their work styles and business needs

• Provide advanced troubleshooting and support for:
  • Desktop and laptop systems (Windows and macOS)
  • Mobile devices and enterprise applications
  • Network connectivity and related infrastructure issues
• Resolve technical issues across multiple channels, including in-person, phone, and virtual support platforms
• Maintain accurate documentation, knowledge base materials, and service records
• Collaborate with internal IT teams on hardware provisioning, upgrades, and security compliance initiatives

• Provide walk-up, customer-focused support at the onsite Tech Bar
• Manage device lifecycle processes including provisioning, replacement, and end-of-life support
• Ensure a high-quality, efficient user experience for all onsite technical support interactions

• Support and maintain enterprise conference room technology across campus
• Perform routine checks to ensure operational readiness of AV systems
• Provide live support for meetings, events, and virtual collaboration sessions
• Serve as backup support for advanced AV systems, including platforms such as Biamp, Crestron, and Zoom Rooms

• Take full ownership of incidents and service requests from intake through resolution
• Manage multiple competing priorities effectively while maintaining high service standards
• Proactively identify service gaps and implement improvements
• Mentor junior technicians and contribute to a culture of accountability and service excellence

• Minimum of 3 years of experience in desktop support and network troubleshooting environments
• Demonstrated experience supporting both standard end users and executive stakeholders
• Proven ability to manage technical issues through to completion independently

• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365 and enterprise collaboration tools (e.g., Zoom)
• Familiarity with network troubleshooting principles and endpoint management
• Experience supporting AV and conference room technologies preferred, including:
  • Biamp
  • Crestron
  • Zoom Rooms

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred

• Excellent interpersonal and communication skills, with the ability to interact effectively with non-technical stakeholders
• Strong executive presence and professionalism in high-visibility environments
• Ability to maintain discretion and confidentiality when supporting senior leadership
• Demonstrated ability to work independently, prioritize tasks, and adapt to changing requirements

• Proactive ownership, identifying and addressing needs without direct instruction
• Reliability and accountability, particularly in high-pressure or time-sensitive situations
• End-to-end issue resolution, ensuring no gaps in service delivery
• Adaptability, seamlessly supporting Tech Bar operations, AV systems, executive requests, and service queues
• Customer-focused service delivery, maintaining a calm, professional demeanor at all times
• Sound judgment, including appropriate escalation and decision-making under pressure

• Opportunity to support executive leadership and contribute to high-impact organizational initiatives
• Exposure to enterprise IT operations within a large, established higher education environment
• Hands-on involvement in live events, leadership communications, and advanced collaboration technologies
• Collaborative team culture with opportunities for professional growth and skill development
• Clear path to full-time employment following successful completion of the contract period

• Must be based in the Greater Phoenix area
• Full-time onsite presence is required due to the hands-on and high-touch nature of the role
• Occasional offsite or after-hours support may be required for executive events or critical business needs