Executive Tech Support Specialist

RESPONSIBILITIES:
Kforce has a client that is seeking an Executive Support Specialist in Phoenix, AZ. This is a six month contract position with likelihood of conversion to FTE with client based on performance. This role is on site in the Phoenix Sky Harbor area.

Summary:
Join a fast-paced IT team as a Senior IT and Executive Support Specialist, where self-direction and ownership are critical to success. In this highly visible, onsite role, you will act as a trusted technology partner, delivering advanced support to employees and executive leadership while independently identifying needs, filling gaps, and driving outcomes without waiting for direction.

You will take end-to-end responsibility for technical issues-owning them from intake through resolution-while proactively anticipating challenges across Tech Bar operations, conference room/AV environments, and executive support scenarios. A large part of this role involves -running the show- for leadership meetings, broadcasts, and events, ensuring flawless execution, confidently engaging with stakeholders, and stepping in as the lead technical presence when needed.

Key responsibilities include:
* Delivering advanced support for PCs, Macs, mobile devices, and enterprise software
* Providing high-touch, white-glove support for executives across office, home, and event settings
* Leading technical execution for live meetings, town halls, and high-visibility events
* Operating and independently managing Tech Bar walk-up support with a focus on exceptional service
* Proactively monitoring conference rooms and AV environments; Resolving issues before impact
* Managing competing priorities, projects, and tickets with minimal oversight
* Creating and maintaining documentation to improve team consistency and efficiency
* Collaborating cross-functionally on hardware, asset lifecycle, and operational needs
* Mentoring team members and elevating overall service delivery standards

REQUIREMENTS:
* Associate's or Bachelor's degree in IT, Computer Science, or 3+ years of hands-on experience in desktop support and network troubleshooting (PC & Mac)
* We are seeking a highly self-motivated, resourceful professional who thrives in dynamic environments and takes initiative to drive work forward independently; The ideal candidate demonstrates strong ownership, reliability, and the ability to confidently operate in high-visibility situations with minimal supervision
* Proven ability to take full ownership of tasks and issues, from identification through completion, without reliance on direction
* Strong troubleshooting skills across hardware, software, mobile devices, and networks
* Experience supporting AV environments, conference rooms, and virtual meeting platforms (Microsoft 365, Zoom, etc.)
* Excellent communication skills, with the ability to clearly translate technical concepts for non-technical users, including executives
* Confidence and professionalism to lead or support high-visibility meetings, including speaking in group settings when needed
* Demonstrated ability to prioritize effectively, adapt quickly, and remain composed under pressure
* Strong judgment in decision-making, including knowing when to resolve independently vs. escalate
* Commitment to delivering a high-quality, in-person customer experience with discretion and professionalism

Preferred Qualifications:
* Certifications such as A+, Network+, or Microsoft certifications
* Experience with AV technologies such as Biamp, Crestron, and Zoom Rooms

This role is best suited for a proactive, dependable self-starter who naturally steps into gaps, anticipates needs, and consistently follows through-raising the bar for both technical execution and customer experience.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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