Helpdesk Specialist

Hybrid in Ithaca, NY, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
6 Months
No Travel Required
Hybrid
Up to $25/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Backup Administration
  • Computer Hardware
  • Laptop
  • Microsoft Azure
  • Printing
  • Migration
  • Microsoft Windows
  • End-user Computing
  • Communication
  • Help Desk
  • Wireless Networking

Summary

Client in Ithaca, NY is seeking a Helpdesk Specialist for a contract position. This person will focus on a domain migration project. Role is mostly remote, but candidates must be local to Ithaca and willing to possibly come onsite to an office occasionally for support needs.

Responsibilities:

  • Migrating Mac and PC laptops between AD domains
  • Perform backups of user data
  • Setup and maintain end-user devices including workstations, peripherals, etc. to support business growth and initiatives.
  • Configure wireless networking, printing, mapping network drives and other common connectivity configurations
  • Set-up AD accounts in Azure EntraID, including MFA
  • Providing excellent customer service to our users

Requirements:

  • Ability to follow defined processes and instructions
  • Strong background in end user computing to include support of endpoint infrastructure and peripherals.
  • 1 or more years of relevant experience with setup, configuration, troubleshooting of Windows and MacOS desktop/laptop hardware and software.
  • Must have strong analytical, problem-solving and time management skills.
  • Excellent written and verbal communication skills.
  • Knowledge of diagnostic and troubleshooting procedures and tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: compri
  • Position Id: 14850
  • Posted 1 hour ago
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