Senior Technical Consultant (Sr. TC)
Technical Consultant (TC)
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Technical Comptency
• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution • Understanding customer business requirements and convert to functional requirements • Responsible for reviewing requirements for accurate estimation • Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow • Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise • Review, and do proactive analyze and resolve application issues as needed • Mentor and share technical knowledge/guidance to team • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation • Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management • Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts • Excellent team management skills to manage the project team and members • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
• Experience in ServiceNow custom application design and development • Evaluate the tool stability and performance and provide recommendations • Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..) • Preferred to have ServiceNow Implementation Specialist certification • Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
ServiceNow CSA, CAD certifications
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