Avaya Engineer

Charlotte, NC, US • Posted 4 hours ago • Updated 33 minutes ago
Full Time
On-site
$65.0000 - $70.0000/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Avaya
  • AVAYA ACM
  • Avaya CMS
  • Avaya Session Manager

Summary

Job Title: Avaya Engineer


Location: Charlotte,NC
Work Arrangement:3days in Office (Hybrid )
Client Industry: Banking
Duration: 12 -18 months Contract
Schedule: Monday to Friday


QUICK INTERVIEW !!



About the Role


We are hiring an Avaya Engineer


Day to Day:







    • The position will reside in Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions.

    • Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.

    • Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), SonRibbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server.

    • Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests

    • Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.

    • Directly support business initiated projects.

    • Direct and communicate with leadership on status of programs and open issues.

    • Develop ROM/SOW quotes for projects for equipment placement, licensing





Must Haves:



    • 8+ years of Call Center Experience

    • Strong knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager


    • Avaya Communication Manager is a MUST and the need to be STRONG


    • Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft

    • Knowledge of CTI, LAN/WAN, and switches and routers

    • SIP understanding




Hourly Rate: 65$-70$ per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.



Benefits:


The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)



About Us


At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.



Ready to Apply?


Apply now or reach out to Pritam Palai at for more information. We look forward to speaking with you!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91127026
  • Position Id: 30758
  • Posted 4 hours ago
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