Description of Service:
We are seeking a detail-oriented and proactive individual to join our Enterprise Systems, Infrastructure, & IT Operations team as a Contingent Worker. The primary responsibility of this role is to lead and support a broad range of initiatives across enterprise systems, infrastructure, and IT operations, enhancing PMO governance, standards, and operating frameworks. The ideal candidate will work closely with senior leaders and cross-functional teams to deliver IT programs and advance IT maturity.
Roles and Responsibilities:
- Lead end-to-end delivery of IT programs spanning enterprise systems, infrastructure, and operational initiatives
- Develop project plans, timelines, and roadmaps aligned to business and technical priorities
- Identify dependencies, risks, and constraints, and communicate mitigation plans
- Manage budgets, resources, and vendor deliverables as needed
- Collaborate with enterprise systems teams (ERP, finance, HRIS, supply chain, CRM), infrastructure, and IT operations
- Facilitate alignment between business stakeholders, technical leads, and executive sponsors
- Contribute to PMO governance frameworks and standardized processes
- Establish consistent project intake, prioritization, and portfolio management practices
- Mentor team members and champion continuous improvement
- Provide clear status reports and executive-level presentations summarizing progress and risks
- Ensure documentation, meeting notes, and project materials are complete and up to date
- Partner with business teams on change management, go-live readiness, and post-launch stabilization
Required Qualifications:
- Strong experience managing complex technical programs in an IT organization
- Background delivering projects in at least two of the following areas:
* Enterprise systems (ERP, HR, CRM, finance, supply chain, etc.)
* Infrastructure (network, data center, servers, storage, cloud)
* IT operations (service management, automation, monitoring, support)
- Demonstrated ability to work with both technical and business stakeholders
- Experience managing vendors, partners, and cross-functional workstreams
- Excellent communication skills, including the ability to translate technical concepts for non-technical audiences
- Strong problem-solving skills and ability to drive clarity in ambiguous situations
- Ability to manage multiple concurrent initiatives with competing priorities
- Experience with setting up and managing projects in Jira and Confluence
- Familiarity with frameworks such as Agile, Waterfall, ITIL, and hybrid models
- Ability to create and maintain effective project documents, dashboards, and reports
Preferred Qualifications:
- Experience contributing to or establishing PMO governance and standards
- Experience with enterprise portfolio management tools
- Comfort working in environments undergoing transformation or modernization
- Certifications such as PMP, PgMP, CSM, ITIL Foundation, or SAFe credentials
- Experience with cloud platforms and modern enterprise SaaS ecosystems
- Background with integrations, data flows, and cross-system dependencies
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