Desktop Support

Remote • Posted 6 hours ago • Updated 6 hours ago
Contract W2
Contract Corp To Corp
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • O365  EUC

Summary

Hi 
Greetings from Conch Technologies, Inc.
 
Position : Desktop Support (O365  EUC H&F Support  ) 
Location: Austin, TX,  (5 days a week onsite) 
Duration: 12+ Month Contract 
 
Required Skills:
3-4 years of experience in EUC H&F Support.  
(End User Compute – Deskside Support)

•       Support and troubleshooting of Windows 10 & 11 Operating Systems and Microsoft O365 applications.
•  Good customer handling skill and prior experience in Concierge (VIP Users) support
•  Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
•  Basic troubleshooting of Conference devices, Projectors, and Meeting room facilitation.
•  SCCM client end installation & troubleshooting knowledge
•  Basic knowledge of Networking and Active Directory
•  Must have the right attitude and a customer-centric approach.
•  Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
•  Incident, Service Request, and Problem Management (ITIL)
•  Customer Service(including VIP Customer Service) and Communication Skills
•  Vendor Coordination
•  Documentation and SOP Creation
•  Ability to work independently and manage onsite priorities
•  Collaboration with Infrastructure, Security, and Engineering Teams
 
Thanks & Regards,
 
Nayak Teketi | US IT Recruiter
 | 
Conch Technologies, Inc | 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10125234
  • Position Id: 15017-25909-1791317893
  • Posted 6 hours ago
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