Senior Onsite Support Technician

Senior On-Site Support Technician

Location: On-Site
Experience Level: Senior / Expert

Job Summary

The Senior On-Site Support Technician is responsible for ensuring reliable and efficient computer operations so end users can successfully perform business tasks. This role acts as an escalation point for complex technical issues, resolving advanced end-user requests within established SLAs. The position requires hands-on, desktop-level support, strong diagnostic skills, and close collaboration with service desk teams, management, and business stakeholders.

Key Responsibilities

Strategy & Planning

• Analyze documented incident resolutions and identify trends to prevent recurring issues
• Proactively alert management to emerging problems or risk areas
• Support project scope, goals, and deliverables aligned with business objectives
• Communicate task progress, timelines, and expectations to stakeholders
• Act as a liaison between technical teams and business partners

Acquisition & Deployment

• Assist with software releases and deployments following Change Management best practices
• Purchase enterprise hardware and software, including PO creation, tracking, and goods receipt

Operational Management

• Provide Level I support during high-volume periods as needed
• Serve as an escalation point for advanced or complex technical issues
• Build strong rapport with end users and reinforce SLA expectations
• Escalate issues appropriately to Team Leads or Management
• Document all troubleshooting steps, decisions, and resolutions in ticketing systems
• Utilize diagnostic tools to identify and resolve hardware, software, and OS issues
• Perform hands-on desktop support, including:
  • Software installations and upgrades
  • Hardware installations and replacements
  • System configuration and file backups
• Maintain and update antivirus software and definitions
• Perform preventative maintenance on servers, desktops, laptops, mobile devices, and peripherals
• Access internal and external knowledge bases, drivers, and updates to support issue resolution
• Test and validate fixes before closing incidents
• Conduct post-resolution follow-ups and knowledge sharing with Level I technicians
• Develop Work Instruction Packages (WIPs), FAQs, and user documentation

Infrastructure & Networking Support

• Support environments using Active Directory and Global Catalog
• General knowledge of SAN/NAS storage technologies
• Install, configure, and maintain server hardware and related network equipment (SCSI, RAID, I/O topology)
• Working knowledge of TCP/IP, Cisco networking, firewall management, and OS configuration

Industrial Plant Support (Where Applicable)

• Assist plant automation teams with troubleshooting control systems (PLCs, HMIs, servo motors, instrumentation software)
• Support automation control networks, including legacy industrial protocols
• Apply National Electrical Code standards in industrial environments
• Adhere to strict safety practices, including LOTO, arc flash protection, confined space, and hazardous materials procedures

Required Knowledge & Experience

• Advanced computer hardware knowledge, including SSDs and peripherals
• Experience with desktop and server operating systems (Windows 7, Server 2008 and newer)
• Extensive Microsoft Office support experience
• Working knowledge of SAP, Altiris, and Ghost
• Experience using diagnostic tools such as PowerShell, ALTools, and anti-malware utilities
• Experience working in an ITIL-driven environment with strong understanding of ITIL processes
• Excellent written and verbal communication skills
• Strong documentation and technical writing skills

Personal Attributes

• Highly self-motivated with strong attention to detail
• Proven analytical and problem-solving abilities
• Ability to research and diagnose a wide range of technical issues
• Able to prioritize and execute tasks in high-pressure environments
• Strong customer service mindset
• Ability to communicate effectively with technical and non-technical audiences
• Team-oriented with a collaborative approach

Skills

• Senior-level Help Desk / Desktop Support
• Escalation Support
• On-Site Technical Support

Nice to Have / Preferred Qualifications

• College diploma or university degree in Computer Science or equivalent experience
• Microsoft Technology Associate (MTA - IT Infrastructure) or ability to obtain within 6 months
• ITIL Foundation Certification (required)
• Server or network management certifications preferred within first year
• French language skills in a technical environment

Preferred Technologies

• Active Directory
• PowerShell
• SAP
• VMware vSphere
• Cisco Routers and Switches
• ALTools

Preferred Technical Experience

• TCP/IP
• SCSI
• RAID
• I/O topology

Job Type & Location
This is a Contract position based out of Fort Worth, TX.
Pay and Benefits
The pay range for this position is $32.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Fort Worth,TX.
Application Deadline
This position is anticipated to close on May 1, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.