IT Service Desk Analyst

Description
We are seeking a motivated and customer-focused IT Service Desk Analyst to join our Service Desk team in Colorado Springs. This role serves as the primary front-line support for all IT issues and plays a critical role in delivering a positive and professional technology experience across the organization.
The ideal candidate brings a strong service mindset, solid foundational technical skills, and the maturity to operate in a high-visibility environment. This role is designed for someone who wants to grow, take ownership, and build long-term value within a collaborative IT team.
Additional Skills & Qualifications
Act as the first point of contact for all IT support requests via phone, ticketing system, and walk-up support
Troubleshoot and resolve common Tier 1 issues related to accounts, hardware, software, peripherals, and connectivity
Provide white-glove support to all employees, including executives and senior leadership
Accurately document all interactions, troubleshooting steps, and resolutions within the ITSM system
Identify issues that require escalation and route them appropriately after initial diagnosis
Maintain professionalism, empathy, and clear communication in all user interactions
Contribute to knowledge base documentation and continuous improvement of service desk processes
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Colorado Springs, CO.
Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Colorado Springs,CO.
Application Deadline
This position is anticipated to close on May 16, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.