Position Description: His/her responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance, and implementing course corrections as needed. The Organizational Change Manager is responsible for performing the following:
Managing day-to-day project activities related to change management and adoption;
Identifying issues and risks and recommending possible issue and risk mitigation strategies in conjunction with the program manager, specifically related to change management and adoption;
Facilitating State agency and Contractor discussions/meetings; Facilitating focus groups to discuss bottlenecks hindering adoption, and establishing a mitigation plan
Documenting and delivering project management-related artifacts. Deliver recommended actions to improve and optimize adoption using Data Analytics and Best Practices
Conduct a survey assessment to identify potential risk
Develop a tailored strategy, training, and communication plan
Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan, stakeholder analysis, and resistance management plan
Additional Responsibilities include, but are not limited to:
Provide transitional support by focusing on change stabilization and optimizing results to ensure long-term success
Utilize interactive dashboards and reports to visualize and trend adoption metrics
Measure the success of change and provide lessons learned
Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Understand the client''s organization and change management issues, explain the factors involved, and shape organizational solutions to deliver value to the client
Conduct organizational change readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner
Be an active and visible coach to executive leaders who are change sponsors
Create and manage measurement systems to track and report on the adoption, utilization, and proficiency of individual changes
Identify resistance and performance gaps, and work to develop and implement corrective actions
Help re-align the organization, its people, and their actions with critical businesses
Develop surveys, newsletters, and other communication materials as needed
Facilitate project meetings, assign and manage tasks for change activities
Education: This position requires a Bachelor’s degree in Business, Communications, Organizational Development, or a related field. Candidates who possess a Certified Change Management Professional (CCMP) are desirable. Prosci or Kotter Change certification is a plus.
General Experience: The proposed candidate must have at least ten (10) years of experience in project management.
Specialized Experience: Must demonstrate at least eight (8) years of experience managing complex IT development projects comparable to those described in the Statement of Work, with preferred experience in implementing an electronic health record system. This individual must also have experience in a leadership role for at least three (3) successful projects with an organizational change management component that involve working with stakeholder groups across the organization. The candidate must possess at least five (5) years of experience using PMI''s Project Management Body of Knowledge (PMBoK) methodologies and artifacts.
Preferred Experience:
Previous experience with large-scale, technology-related change
Previous experience working with Electronic Health Record implementations is desired
Previous experience working with State Government IT development projects is a plus
Good to have Maryland Department of Health systems experience - MDH
Never miss an opportunity! Create an alert based on the job you applied for.