Description
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support across manufacturing operations in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day user issues, supporting endpoint technology, and working closely with both local teams and broader IT partners. The role combines desktop support, device administration, and shop-floor technology assistance in a fast-moving environment where reliability, responsiveness, and clear communication are essential.
Responsibilities:
Deliver first-line onsite IT support for employees and operational teams, addressing hardware, software, and connectivity issues in office and production settings.
Set up, image, configure, and deploy Windows-based computers and related devices in alignment with established enterprise standards.
Diagnose and resolve problems involving desktops, mobile equipment, wireless tools, label printers, barcode scanners, tablets, and other manufacturing technology.
Perform routine user account support tasks within Active Directory and Entra, including access updates and password assistance.
Assist with employee onboarding by preparing equipment, transferring data, completing upgrades, and ensuring workstations are ready for use.
Guide end users on effective use of supported applications and equipment, helping improve adoption and reduce repeat issues.
Maintain endpoint security settings and support local efforts related to vulnerability response and cybersecurity incident follow-up.
Provide technical support for connected manufacturing and IoT devices, ensuring dependable setup, communication, and ongoing functionality.
Partner with infrastructure teams, vendors, and business stakeholders to support audits, equipment procurement, escalations, and continuous improvement initiatives, including weekly travel between sites as needed.
Requirements
Associate degree in Computer Science, Information Systems, or a related field, or equivalent practical experience in IT support.
At least 3 years of experience supporting Active Directory and Microsoft Entra administration in a business environment.
Hands-on experience with Microsoft Windows 10, Microsoft 365 applications, Teams, SharePoint, and OneDrive.
Demonstrated ability to troubleshoot PCs, peripherals, wireless devices, and common network connectivity issues.
Experience managing service desk tickets and delivering responsive, customer-focused technical support.
Strong communication, troubleshooting, and organizational skills with the ability to manage competing priorities effectively.
Ability to work comfortably in both office and manufacturing environments, including handling equipment weighing 25 pounds or more.
Previous experience with Intune, ServiceNow, manufacturing technology, or industry certifications such as CompTIA A+, Network+, or Security+ is preferred.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03200-0013525334
- Posted 3 hours ago
