Senior Customer Technical Support Specialist (Help Desk) (2910*)

• Posted 60+ days ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Information Technology
Enterprise Resource Planning
Financial Management
Acquisition
Logistics
Innovation
Process Improvement
Technical Support
Computer Hardware
Printing
Operating Systems
Training
DoD
Help Desk
BMC
BMC Remedy

Summary

{"description": "PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD. We are recognized as key contributors to our DOD Customer's mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer's complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and deliver quality services within cost and on schedule.

PSI Pax, Inc. has an exciting opportunity for a Senior Customer Technical Support Specialist (Help Desk) to join our team in support of our customer in Dahlgren VA.

Duties & Responsibilities:

Provide technical assistance to computer program users.
Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
Develop and execute Help Desk agent Training Program.
Schedule Help Desk personnel in accordance with customer requirements (e.g,. 24x7x365).

Required Qualifications:

Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy.
This position is required to be designated as an IT Level 1.

Education Requirements:

Bachelors Degree in IT Discipline.

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

PSI Pax, Inc. is an E-Verify Participant.", "salary_raw": null}

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 23523446
Posted 30+ days ago

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