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Customer Support Analyst - Email Migration

Remote • Posted 30+ days ago • Updated 9 days ago

Contract W2

Contract Independent

Contract Corp To Corp

12 Months

No Travel Required

Able to Sponsor

Remote

Depends on Experience

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Microsoft Windows
Microsoft office suite
Microsoft Outlook
Customer Support
Computer Hardware
Customer Service
DNS
Migration
Service Desk
Technical Support
Mobile Devices
Active directory administration
Microsoft Lync
Communication

Summary

Job Overview:

We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities.

Responsibilities:

Provide end-user post migration support.
Assist users with Outlook email configuration on desktop and mobile devices.
Support and coordinate DNS updates related to the email migration.
Escalate complex issues to engineering or infrastructure teams.
Document issues, resolutions, and support metrics.

Qualifications:

4 to 5 years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
Working knowledge of Microsoft Office suite.
Working knowledge of computer hardware and printers in an enterprise environment.
Highly self-motivated and directed
Analytical and troubleshooting skills.
Superior listening skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present technical ideas in user-friendly language.
Experience in IT customer support or service desk roles.
Familiarity with Outlook, email systems, and basic DNS concepts.
Strong communication skills and customer service mind-set.

Preferred skills:

Bachelor’s degree with emphasis in computer science, math, or engineering
Active Directory administration
Microsoft Lync experience
A+ Certification
Network+ Certification
ITIL v3 Foundation
HDI Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120317
Position Id: 8927599
Posted 30+ days ago

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