Customer Support Analyst - Email Migration

Lafayette, LA, US • Posted 6 hours ago • Updated 6 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Microsoft Windows
  • Microsoft office suite
  • Microsoft Outlook
  • Customer Support
  • Computer Hardware
  • Customer Service
  • DNS
  • Migration
  • Service Desk
  • Technical Support
  • Mobile Devices
  • Active directory administration
  • Microsoft Lync
  • Communication

Summary

Job Overview:

We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities. 

Responsibilities:

  • Provide end-user post migration support.
  • Assist users with Outlook email configuration on desktop and mobile devices.
  • Support and coordinate DNS updates related to the email migration.
  • Escalate complex issues to engineering or infrastructure teams.
  • Document issues, resolutions, and support metrics.

 Qualifications:

  • 2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
  • Working knowledge of Microsoft Office suite.
  • Working knowledge of computer hardware and printers in an enterprise environment.
  • Highly self-motivated and directed
  • Analytical and troubleshooting skills.
  • Superior listening skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present technical ideas in user-friendly language.
  • Experience in IT customer support or service desk roles.
  • Familiarity with Outlook, email systems, and basic DNS concepts.
  • Strong communication skills and customer service mind-set.

Preferred skills:

  • Bachelor’s degree with emphasis in computer science, math, or engineering
  • Active Directory administration
  • Microsoft Lync experience
  • A+ Certification
  • Network+ Certification
  • ITIL v3 Foundation
  • HDI Certification

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120317
  • Position Id: 8927599
  • Posted 6 hours ago
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