Customer Support Analyst

Hi, This is Srikanth from Reliable Software. We have an opportunity with one of our direct clients, and I''d like to share the details with you. Please review the information below and let me know if you''re interested. Kindly share your updated resume if you''d like to be considered.

Role: Customer Support Analyst

Location: Remote

Contract: Long term

Responsibilities

• Provide end-user post migration support.
• Assist users with Outlook email configuration on desktop and mobile devices.
• Support and coordinate DNS updates related to the email migration.
• Escalate complex issues to engineering or infrastructure teams.
• Document issues, resolutions, and support metrics.

Qualifications

• 2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
• Working knowledge of Microsoft Office suite.
• Working knowledge of computer hardware and printers in an enterprise environment.
• Highly self-motivated and directed.
• Analytical and troubleshooting skills.
• Superior listening skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present technical ideas in user-friendly language.
• Experience in IT customer support or service desk roles.
• Familiarity with Outlook, email systems, and basic DNS concepts.
• Strong communication skills and customer service mindset.

Preferred skills:

• Bachelor’s degree with emphasis in computer science, math, or engineering
• Active Directory administration
• Microsoft Lync experience
• A+ Certification
• Network+ Certification
• ITIL v3 Foundation
• HDI Certification

Educational Qualifications:

·         Required - Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or closely related or equivalent.

·         Preferred - Master’s degree in Management Information Systems (MIS), Computer Science, Big Data or Analytics or equivalent.

Travel:

·         Open to travel based-up on the nature of the engagement.

Thanks & Regards

Srikanth Donkani

Resource Manager

(w):

(E):

2260 Haggerty Road, Suite 285 Northville, MI 48167

Equal Employment Opportunity

Reliable Software employment does not discriminate on the basis of race, religion, gender, sexual orientation, age or any other basis as covered by federal, state, or local law.

Employment decisions are based solely on qualifications, merit and business needs.