IT Asset Management (ITAM) Analyst

Position Summary

The IT Asset Management (ITAM) Analyst contractor will provide handson operational support to manage the endtoend lifecycle of the organization s IT assets (hardware, software, and cloud). This role is critical to improving inventory accuracy, strengthening audit readiness, and identifying cost-saving opportunities while offloading transactional work from senior IT staff so they can focus on strategic initiatives.

Key Responsibilities

IT asset lifecycle management

• Maintain an accurate, centralized inventory of all IT assets (endpoints, peripherals, software).
• Ensure assets are properly tagged and associated with their owners, locations, cost centers, and lifecycle status.
• Process asset lifecycle events (request, procurement, receipt, deployment, moves/changes, returns, and disposal) in ITAM/ITSM tools.
• Support hardware refresh, replacement, and disposal programs, ensuring compliance with datawipe and environmental policies.

Software, license, and contract support

• Track software license entitlements, allocations, and usage against deployments.
• Identify underutilized, unused, or overallocated licenses and propose reclamation or optimization actions.
• Prepare data and summaries to support renewals, trueups, and vendor negotiations.
• Coordinate with Procurement, Finance, and Security on new software onboarding and standardization efforts.

IT asset audits and compliance

• Plan and support periodic IT asset assessments and audits (hardware, software, and cloud).
• Reconcile inventory records with purchase data, system discovery data, and physical checks to identify gaps or inconsistencies.
• Conduct targeted physical inventory and logical (toolbased) audits for key locations and asset classes.
• Support software license compliance reviews and responses to internal or external/vendor audits.
• Document audit findings, track remediation activities, and help improve controls and processes to prevent recurrence.

Operational support and reporting

• Work IT asset related tickets (new hire kits, swaps, returns, access and software requests) while enforcing ITAM standards.
• Partner with the service desk and endpoint teams to ensure asset workflows are efficient and welldocumented.
• Produce regular reports and dashboards on inventory accuracy, asset utilization, compliance status, and savings opportunities.
• Maintain and improve ITAM process documentation, SOPs, and knowledge articles.

Qualifications

Required

• 3+ years of experience in IT Asset Management, IT Operations, or closely related roles.
• Handson experience with ITAM/ITSM tools (e.g., ServiceNow, Jira Service Management, Ivanti, Flexera, or similar).
• Solid understanding of IT hardware and software lifecycle processes (request to retire).
• Familiarity with software licensing concepts (perdevice, peruser, subscription, SaaS).
• Strong analytical skills and attention to detail; able to reconcile data from multiple systems.
• Experience working with crossfunctional stakeholders (IT, Finance, Security, Procurement).
• Excellent written and verbal communication skills.

Preferred

• Experience supporting IT asset or software license audits.
• Exposure to endpoint management or discovery tools (e.g., Intune, Jamf, SCCM, Tanium, etc.).
• Experience in a midtolarge enterprise environment.
• Knowledge of ITIL/ITSM and ITAM best practices; relevant certifications (e.g., ITIL, CSAM/CAMP/CITAM) are a plus.

Key competencies

• Detailoriented: Ensures data accuracy and consistency across tools and reports.
• Ownership mindset: Proactively identifies issues and follows through to resolution.
• Collaboration: Works effectively with technical and nontechnical stakeholders.
• Problemsolving: Uses data to uncover root causes and propose practical improvements.
• Adaptability: Comfortable working in a fastchanging environment with evolving priorities.