Job Title: ServiceNow Architect
Location: Remote – USA/Canada
Certification: CMA / CTA Certification MUST
Certification Date: Must be issued before 2024. Certifications from 2024, 2025, or 2026 will not be accepted.
Role Overview
We are seeking a highly experienced ServiceNow Architect to own the platform vision, architecture, governance, and strategic roadmap. The ideal candidate will have strong enterprise-level ServiceNow architecture experience and the ability to lead multiple teams and delivery partners toward a unified technical vision.
Key Responsibilities
- Own the ServiceNow platform vision, strategy, and roadmap aligned with enterprise IT and business objectives.
- Provide architectural leadership and ensure solution designs follow platform standards and best practices.
- Design and maintain governance frameworks covering instance strategy, integrations, and data architecture.
- Lead platform governance forums and drive consistent technical decisions across teams and partners.
- Evaluate emerging ServiceNow capabilities and lead proof-of-concept initiatives.
- Oversee the complete ServiceNow delivery lifecycle, from planning through post-production optimization.
- Identify and mitigate risks related to scalability, performance, technical debt, and platform architecture.
- Promote ServiceNow architectural best practices across business stakeholders, partners, and technical teams.
- Collaborate with ServiceNow product and engineering teams and provide structured feedback to influence product direction.
Required Qualifications
- Bachelor''s or Master''s degree in Computer Science, Information Technology, Business Administration, or related field.
- 10+ years of experience in enterprise architecture, solution strategy, and program leadership.
- Extensive hands-on knowledge across multiple ServiceNow modules, including:
- ITSM
- ITOM
- CMDB
- Discovery
- HAM / SAM
- CSM
- HRSD
- IRM
- SPM / PPM
- Strong experience with ServiceNow App Engine and custom application development.
- Proven experience designing enterprise-scale, multi-workflow architectures.
- Strong expertise in platform strategy, integration patterns, governance, and architecture frameworks.
- Ability to operate as a program-level architect and guide multiple teams and delivery partners.
- Strong executive-level communication and stakeholder management skills.
- Experience with GenAI, automation, Now Assist, Virtual Agent, or Moveworks is preferred.
Mandatory Certification
CMA or CTA is strongly preferred/MUST-have for submission.
Acceptable ServiceNow certifications may include CMA, CTA, CIS, CSA, CAD, or relevant Micro-Certifications, but candidates with CMA/CTA should be prioritized.
Certification Verification: Certification must be verified through the ServiceNow Partner Portal.
Critical: Certification must be dated before January 1, 2024. Do not submit candidates whose qualifying certification was obtained in 2024, 2025, or 2026.
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