Technical Lead (COTS L3 Support) - Foster City, CA

Our client seeks an Technical Lead (COTS L3 support for a Full Time project in Foster City, CA . Below is the detailed requirement

Title: Technical Lead (COTS L3 support

Location : Foster City, CA

Duration: Full Time

We are looking for a proactive and technically skilled **COTS Support Engineer** with 6+ years of experience supporting commercial off-the-shelf (COTS) applications in the **Life Sciences domain**. The ideal candidate will have a strong foundation in application support and a keen interest in expanding their expertise across new COTS platforms used in pharmaceutical, biotech, or clinical research environments. Good experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.

Job Description:

• Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience
• 6+ years of experience in **COTS application support**, preferably in life sciences or healthcare.
• 4+ years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software
• 4+ years of experience of ITIL processes and incident/change/problem management.
• 4+ years of experience on basic SQL, scripting, or data interfaces is a plus.
• 3+ years of experience in GxP-compliant systems and validation documentation.
• 3+ years of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform

Key technical skills :

• Provide **technical support and maintenance** for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools).
• Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software.
• Troubleshoot and resolve application issues, ensuring minimal disruption to business processes.
• Collaborate with vendors and intern+C6al stakeholders to manage upgrades, patches, and configuration changes.
• Document support procedures, known issues, and resolutions in a structured knowledge base.
• Participate in **validation and compliance activities** (e.g., GxP, 21 CFR Part 11) as required.
• Engage in **cross-training and upskilling** on new COTS platforms relevant to the life sciences domain.
• Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses).
• Experience with C6COTS various platforms like Lorenz or Data Governance Suite of product and related platform