Engagement Agent

Plano, TX, US • Posted 3 days ago • Updated 3 days ago
Full Time
No Travel Required
On-site
$70,000 - $80,000/yr
Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

  • Client Relationship Management
  • Customer Focus & Stakeholder Management
  • Issue Resolution & Escalation Handling
  • Service Delivery / Engagement Management
  • SLA / SLO & Performance Monitoring
  • Strong Communication (Verbal & Written)

Summary

 
Role - Engagement Agent
Location - Plano, TX
Type of hire - Full Time
 
Job Description:
Interacts with clients, ensuring successful delivery of services and 
high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum
Customers.
 
Responsibilities: 
1. Manage Client Relationships and Communications.
2. Resolve issues and escalate risks
3. Monitor engagement performance and outcomes
4. Ensure compliance with organizational standards and SLO benchmarks.
 
Salary Range: $70,000-$80,000 a year
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 8935500
  • Posted 3 days ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Dallas, Texas

29d ago

Easy Apply

Contract

$25 - $26

Dallas, Texas

11d ago

Full-time, Third Party, Contract

$110 - $120

Remote

Today

Easy Apply

Contract, Third Party

$60 - $65

Dallas, Texas

Today

Full-time

USD 70,000.00 - 140,000.00 per year

Search all similar jobs