Oracle Service Delivery Manager

Dallas, TX, US • Posted 14 hours ago • Updated 14 hours ago

Full Time

No Travel Required

On-site

$110 - $120/hr

Talent Vista Partners Inc

Fitment

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Job Details

Skills

Business Process Improvement
Incident Management
Mentoring
Information Technology
Service Delivery
Risk Analysis
Business Efficiency
Customer Relationship Management
Business Administration
IT Service Management
Information Technology Infrastructure Libraries (ITIL)
IT Operations Management
Service-Level Agreement (SLA) Management
Performance Management
Service Management
Oracle (Applications)

Summary

Job Title: Oracle Service Delivery Manager

Location: Atlanta, GA or Dallas, TX (Onsite)

Employment Type: Full-time

Job Description:

We are seeking an experienced Service Delivery Manager to oversee and ensure the successful delivery of IT and business services to our clients. The ideal candidate will manage service operations, lead cross-functional teams, and maintain high standards of customer satisfaction.

Responsibilities:

Manage end-to-end service delivery for assigned accounts, ensuring SLAs and KPIs are consistently met.
Lead, mentor, and coordinate teams of technical and functional professionals.
Act as the primary point of contact for clients regarding service-related issues and escalations.
Develop and maintain strong client relationships to ensure satisfaction and retention.
Monitor and report on service performance metrics and implement continuous improvement initiatives.
Collaborate with internal teams to ensure smooth project transitions and operational efficiency.
Identify risks, challenges, and opportunities in service delivery and propose actionable solutions.

Qualifications:

Bachelor’s degree in IT, Business Administration, or related field.
5+ years of experience in service delivery or IT operations management.
Strong leadership, communication, and client management skills.
Experience with SLA management, incident management, and service reporting.
Ability to manage multiple priorities in a fast-paced environment.
PMP, ITIL, or similar certifications are a plus.

Preferred Skills:

Experience in large-scale IT projects and multi-location service management.
Strong problem-solving and decision-making abilities.
Familiarity with ITSM tools and frameworks.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172730
Position Id: 145-44314-
Posted 14 hours ago

Company Info

About Talent Vista Partners Inc

To bridge the global talent gap by connecting world-class IT professionals with companies that value innovation, growth, and excellence. We believe that the right talent can transform businesses and create lasting impact.

Through our comprehensive recruitment solutions and deep industry expertise, we empower organizations to scale rapidly while ensuring full compliance with US employment regulations.

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