Software Guidance & Assistance, Inc., (SGA), is searching for an
IT Infrastructure Service Delivery Manager for a
contract assignment with one of our premier
Financial Services clients in
Dallas, TX. This is a hybrid role: 4 days/week in the office.
This role is to assist with coordination and support day to day IT infrastructure activities for the US region. This includes managing infrastructure requests, assisting with project delivery, supporting audit and regulatory needs, helping resolve high severity incidents, monitoring service performance, and ensuring clear communication with business and technical teams.
Responsibilities:
- Act as the primary U.S. intake point for IT infrastructure requests, coordinating with global IT teams to streamline communication, eliminate duplication, and align priorities.
- Support U.S. infrastructure initiatives in partnership with global teams, including delivery across servers, networks, storage, and data center services.
- Support U.S. service management for globally delivered IT services, ensuring alignment with U.S. regulatory requirements, service levels, and risk expectations.
- Assist in the resolution of high severity incidents involving infrastructure dependencies through technical coordination and escalation with global support teams.
- Coordinate clear, timely IT communications to business and technical stakeholders regarding major incidents, planned changes, and operational impacts.
- Assist with IT audit inquiries by coordinating documentation, evidence collection, and timely responses across relevant stakeholders.
Required Skills:
- Bachelor's Degree/Diploma
- 10+ years of experience in IT infrastructure and/ service management
- Strong knowledge of IT infrastructure domains: servers, networks, storage, data centers, etc
- Proficiency with Microsoft Office Suite and capable of collecting cleans, and formats data from multiple sources to generate clear, actionable insights that support data-driven decision making (Excel, Word)
- Proven ability to create and deliver clear executive ready presentations (using PPT)
- Ability to work under tight timelines and competing priorities
Preferred Skills:
- Experience leading cross-functional remediation efforts, managing audits, and driving regulatory compliance initiatives.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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