Desktop Support Technician

Plymouth, MN, US • Posted 60+ days ago • Updated 1 hour ago

Contract W2

On-site

Fitment

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Job Details

Skills

Customer Support
Customer Experience
Laptop
Printers
Training
Documentation
Computer Science
Information Technology
Remote Support
Technical Support
Microsoft Windows
OS X
Operating Systems
Computer Hardware
Network
Active Directory
Microsoft Office
Communication
Customer Service
CompTIA
Microsoft
ITIL
DICE

Summary

Customer Support Technician

We are seeking a motivated and customer-focused individual to join our team. This role combines exceptional customer service skills with a strong ability to drive transition and close out acquired companies. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and promoting products or services that meet their needs.

Customer Support:

Respond promptly to customer inquiries via phone, email, or live chat.
Resolve customer complaints with patience and professionalism, ensuring a positive experience
Work closely with other departments to ensure a seamless customer experience.
Share customer insights and trends with the team to improve processes and offerings.

Technical Support:

Respond promptly to user-reported IT issues via ticketing systems, phone, or in-person support.
Diagnose and resolve hardware, software, and network connectivity problems.
Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
Provide training to users on software applications and IT best practices.
Create and update user-friendly documentation for common issues and procedures.

Qualifications:

Associate or bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience
1-3 years in a desktop support or IT help desk role
Strong knowledge of Windows and macOS operating systems.
Proficiency in troubleshooting hardware, software, and network issues.
Familiarity with Active Directory, Microsoft Office Suite, and IT ticketing systems.
Excellent communication and customer service skills.
Ability to prioritize tasks in a fast-paced environment.
Certifications (Preferred):
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation

#DICE

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10529458
Position Id: 22710
Posted 30+ days ago

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