Desktop Support Analyst

Description

We're looking for a Desktop Support Analyst who enjoys solving problems, supporting people, and improving how technology is delivered across the organization. This role supports employees globally by ensuring their tools, devices, and systems work reliably so they can stay productive. You'll be hands-on with end-user support while also contributing to process improvements and small projects.

What you'll do

Provide day-to-day support for laptops, desktops, peripherals, and end-user software

Respond to and manage help desk tickets, keeping users informed through resolution

Help administer the ticketing system, including ticket routing and prioritization

Support employee onboarding and offboarding, including device setup and workstation readiness

Assist with mobile devices, printers, and corporate print services

Maintain accurate inventory of IT equipment and supplies

Document procedures and help improve support processes and services

Partner with vendors, consultants, or contractors on assigned initiatives

Support junior team members with technical guidance and best practices

Participate in upgrades, changes, or maintenance that may occur outside standard hours

Contribute to small projects and support larger, cross-functional initiatives

Recommend tools or technologies that improve user experience and efficiency

What success looks like

Users feel supported, informed, and confident in their technology

Issues are resolved efficiently with clear communication

Processes are documented and continuously improved

The IT team is seen as responsive, collaborative, and service-oriented

Interested candidates should contact Sally Lander at or submit resumes to sally.lander@roberthalf.(com).

Requirements

4+ years of experience in a desktop support, or end-user support environment

Strong experience supporting Microsoft-based environments, including Microsoft 365

Working knowledge of device management tools such as Intune

PowerShell scripting experience

Experience supporting laptops, desktops, mobile devices, printers, and peripherals

Ability to troubleshoot issues independently and escalate appropriately when needed

Strong communication skills with the ability to support users at all levels of the organization

Customer-focused mindset with a sense of urgency and accountability

Comfortable managing multiple priorities in a fast-paced support environment

Interest in process improvement, documentation, and continuous learning

Associate or Bachelor's degree in Information Technology, Business, or a related field, or equivalent hands-on experience

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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