Capacity Manager
Remote/Telework
PUBLIC TRUST
Mid supports contract by ensuring enterprise infrastructure and critical applications have sufficient capacity, performance, and availability to meet mission demand. This role analyzes utilization trends across servers, storage, network, cloud, and virtualized platforms, then develops forward-looking capacity plans aligned to SEC priorities. The position produces dashboards and recurring reports that support SLA tracking, risk visibility, and leadership decision-making. This role partners with engineering and operations teams supporting a 24x7x365 operating environment to prevent capacity-related service impacts and to support upgrades and migrations. The Capacity Manager also contributes to 24-month roadmap planning and continuous service improvement.
PRIMARY RESPONSIBILITIES
Capacity Planning and Forecasting
- Monitor utilization and growth trends across compute, storage, network, and cloud services to identify short- and long-term capacity risks.
- Develop and maintain rolling capacity plans and 24-month forecasts for enterprise systems and infrastructure services.
- Define capacity thresholds, assumptions, and trigger points for scaling, technology refresh, and resource reallocation.
- Recommend proactive actions to prevent performance degradation, reduce service risk, and optimize resource use.
Performance Monitoring and Reporting
- Use capacity management and performance monitoring tools to track health, availability, and utilization across on-premises and cloud environments.
- Analyze operational telemetry and trend data to identify bottlenecks, recurring constraints, and opportunities for efficiency.
- Build and maintain dashboards and reports that communicate capacity posture, risk, and recommendations to technical and non-technical stakeholders.
- Support weekly/monthly reporting aligned to SEC ISS operational visibility and SLA measurement expectations.
Incident and Problem Management Support
- Support incident triage and problem management for capacity-related outages and performance events.
- Provide data-driven impact analysis during major incidents and coordinate mitigation actions with engineering and operations teams.
- Contribute to root cause analysis, corrective actions, and lessons learned to reduce repeat issues.
- Track capacity-related risks and remediation items through operational governance and reporting cycles.
Scalability, Upgrades, and Migration Readiness
- Partner with engineering teams to plan upgrades, migrations, and platform changes with sufficient capacity and performance headroom.
- Validate resource readiness for new services, workload shifts, and modernization activities.
- Provide capacity input to change planning, including expected impact, dependencies, and post-change validation.
- Maintain documentation for baselines, forecasts, assumptions, and capacity decisions.
REQUIRED QUALIFICATIONS
Citizenship/Work Authorization: Must meet contract requirements.
Clearance: Ability to obtain and maintain Public Trust (or higher if required).
Education: Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).
Experience:
- Minimum 7+ years of experience in capacity planning and performance management within enterprise IT environments.
- Strong understanding of IT infrastructure components, including servers, storage, and network systems.
- Familiarity with capacity management tools and methodologies, as well as ITIL best practices.
- Strong analytical and problem-solving skills, with demonstrated ability to communicate technical concepts, risks, and recommendations to non-technical stakeholders and leadership.
- Proficiency in capacity modeling tools and performance monitoring solutions.
- Knowledge of cloud and virtualization technologies.
Technical Skills:
- Capacity planning methodologies and enterprise capacity management practices
- Capacity modeling tools and performance monitoring solutions
- Trend analysis, forecasting, and resource utilization analytics
- ITIL-aligned incident and problem management practices
- Dashboard and metrics reporting for operational and leadership audiences
- Cloud and virtualization technologies
PREFERRED QUALIFICATIONS
- Experience supporting a federal enterprise IT contract with SLA/KLI-driven service performance management.
- Experience integrating dashboard/reporting outputs with enterprise platforms such as ServiceNow or Microsoft Intune.
- Hands-on experience with observability tooling in hybrid environments (e.g., Datadog, cloud-native monitoring stacks).
- Experience developing automated reporting and executive-level performance summaries.
- ITIL 4 Foundation and demonstrated application of ITSM best practices in large-scale operations.
- ITIL 4 Foundation
- AWS Certified Solutions Architect - Associate
- Microsoft Certified: Azure Administrator Associate
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