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Systems Administrator

Houston, TX, US • Posted 5 days ago • Updated 1 hour ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Communication
Service Delivery
Technical Support
Provisioning
Management
Account Management
Collaboration
Issue Tracking
Process Improvement
Training
Telecommunications
Telephony
Unified Communications
Cisco Unified Communications Manager
Cisco Unity
Voicemail
Interfaces
Productivity
Life Insurance
Recruiting
Artificial Intelligence
Privacy

Summary

IDR is seeking a Systems Administrator to join one of our top clients for an opportunity in Houston, TX . In this role, you will support enterprise telecommunications, unified communications, and contact center operations in a fast-paced environment. You'll partner with internal teams and vendors to ensure reliable communication services while contributing to continuous improvements in service delivery.

Position Overview for the Systems Administrator:

Provide day-to-day administration and support for corporate telephony and unified communications services, including adds, moves, changes, and user support.
Administer and maintain Cisco Unified Communications Manager (CUCM), including user provisioning, device configuration, calling permissions, and system upkeep.
Support Cisco Unity voicemail services through mailbox management, call handler configuration, troubleshooting, and end-user assistance.
Administer and support NICE CXone, including account management, profile maintenance, troubleshooting, and coordination with support resources.
Document incidents and service requests in the ticketing system, coordinate with vendors/internal teams, and contribute to operational and process improvements (including use of AI-assisted tools).

Requirements for the Systems Administrator:

Associate degree, technical certification, trade school training, or an equivalent combination of education and experience
Experience supporting telecommunications, telephony, unified communications, or contact center technologies in a business environment
Experience administering or supporting Cisco Unified Communications Manager (CUCM) and Cisco Unity voicemail systems
Working knowledge of NICE CXone administration and support functions
Basic understanding of AI interfaces and AI-assisted productivity tools

What\'s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row

#LI-Hybrid

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: System Administrator, Location: Houston, TX - 77007

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pandfeed
Position Id: 604089218
Posted 5 days ago

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