Service Desk Technician

Irving, TX, US • Posted 24 days ago • Updated 24 days ago

Contract W2

On-site

$26 - $28/hr

INSPYR Solutions

Fitment

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Job Details

Skills

SERVICE DESK
HELP DESK
TECHNICAL SUPPORT
COMPTIA
MS 365
OFFICE 365
MS OFFICE 365
AZURE
ACTIVE DIRECTORY

Summary

Job Title: Service Desk Technician Level 1
Onsite - Irving Tx (5 days a week onsite, no remote)
Length: 12 months + contract
Pay Rate: $25 - $28 hourly
Work Authorization: Authorized to work in the United States without the need of sponsorship. (Either now or in the future)

Position Summary

The Service Desk Technician supports my clients digital workforce by delivering technical support across North American operations.
This role is responsible for resolving complex incidents and service requests, supporting critical business applications, and ensuring a high-quality IT experience for employees in offices, plants, terminals, and field environments. The technician works within my clients global IT framework to help enable operational excellence, safety, and business continuity.

Key Responsibilities
Technical Support & Troubleshooting

Diagnose and resolve technical issues involving:
- Windows 10/11 and enterprise software
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.)
- Network connectivity (LAN/WAN/VPN/Wi‐Fi)
- Hardware: laptops, desktops, mobile devices, printers, peripherals
- Active Directory, Azure AD, MFA, identity and access management
Support my clients line‐of‐business applications used across cement, aggregates, ready-mix, and logistics operations.
Provide remote and on-site support to users at corporate offices, local business units, and plant facilities.

Service Management

Manage and resolve incidents, requests, and problems within ServiceNow, global ITSM platform.
Maintain accurate, detailed ticket documentation following IT service management standards.
Escalate unresolved issues to Level 3 or specialized global IT teams as needed.
Meet established SLAs, KPIs, and compliance standards across IT services.

Systems & Administration

Perform user provisioning, access changes, and offboarding in alignment with global identity governance practices.
Assist with imaging, deploying, and configuring end‐user devices.
Apply updates, patches, and perform routine system and workstation maintenance.
Support configuration and management of Intune, SCCM, and other enterprise device management tools.

Collaboration & Communication

Partner with infrastructure, network, cybersecurity, and global IT service teams to resolve multi‐disciplinary technical issues.
Communicate clearly with both technical and non‐technical users across a diverse organization.
Provide knowledge sharing and mentorship to peers to strengthen the overall support team.

Documentation & Continuous Improvement

Create and maintain knowledge base articles, SOPs, and troubleshooting documentation.
Identify recurring issues and recommend process or system improvements to enhance service quality.
Actively contribute to Heidelberg Materials' continuous improvement culture by supporting standardization and efficiency initiatives.

Qualifications
Required

2–4 years of IT support or service desk experience in an enterprise environment.
Strong proficiency with Windows 10/11, Microsoft 365, and Active Directory.
Experience using ServiceNow or a similar ITSM platform.
Understanding of core networking concepts: TCP/IP, DNS, DHCP, VPN.
Proven ability to troubleshoot and resolve advanced hardware and software issues.
Excellent communication, customer service, and problem‐solving skills.
Ability to support users in both office and industrial‐plant environments.

Preferred

Experience with Azure AD, Intune, SCCM, and related Microsoft cloud technologies.
Familiarity with ITIL frameworks and service management best practices.
Industry‐relevant certifications such as:
- CompTIA A+, Network+, Security+
- Microsoft MD‐102 or related
- ITIL Foundation

Competencies

Strong analytical and troubleshooting skills
Customer‐focused mindset with commitment to service excellence
High attention to detail and documentation quality
Ability to work independently and as part of a distributed support team
Effective prioritization in a fast‐paced, operationally driven environment
Commitment to safety and adherence to Heidelberg Materials' values

Work Environment

Standard office environment with periodic on-site support at plant locations
Will require participation in an on‐call rotation

Our benefits package includes:

Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-00475
Posted 24 days ago

Company Info

About INSPYR Solutions

As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities.

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