NOC Technician

Description

We are looking for a detail-oriented NOC Technician to join our team in East Lansing, Michigan. In this role, you will monitor and maintain network infrastructure, respond to incidents, and ensure optimal performance across all systems. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate with a dynamic team.

Responsibilities:
Monitor the performance and health of routers, switches, firewalls, servers, and other network devices using advanced monitoring tools.
Respond promptly to network incidents, troubleshoot issues, and implement solutions within established protocols.
Manage the lifecycle of network incidents, including documentation, triage, and escalation when necessary.
Configure and maintain network devices, including applying updates and patches in line with change management policies.
Assist with the setup and testing of new network deployments based on engineering specifications.
Analyze network performance trends, identify potential bottlenecks, and share findings with the engineering team.
Maintain accurate records of network changes, configurations, and incidents for reporting purposes.
Support the administration and maintenance of Linux and Microsoft back-office systems, including Office 365 and Active Directory.
Collaborate with internal teams to resolve service-impacting issues and improve network efficiency.
Provide guidance and support to Tier 1 staff for network-related queries and escalations.

Requirements

Proven experience in network operations and monitoring, with a focus on troubleshooting and incident management.
Proficiency in using network monitoring tools and technologies, such as WAP and WPAN.
Strong knowledge of Linux systems, including Apache and DNS, as well as Microsoft Office 365 and Active Directory.
Familiarity with cable assemblies and hardware configurations.
Ability to analyze network performance data and identify potential areas for improvement.
Excellent communication skills to effectively coordinate with team members and stakeholders.
Strong organizational skills to maintain detailed records and manage multiple tasks.
A commitment to staying updated on industry best practices and emerging technologies.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.