Desktop Support with A/S 400 experience

OB TITLE: IT Systems Support Specialist (AS400/ Windows)

LOCATION: Valencia/Santa Clarita, CA 91355

Note: Client is not open to relocation. Must live less than 45 minutes from site (preferably 30)

100% onsite mandatory.

•  
• Healthcare employment experience (when and where)?
• # of users supported:
• Years as IT Support Analyst:
• Years as Tier 1 and Tier 2 level support for all end users including hardware, software, and access and how recent:
• 4+ years’ experience with AS400 tasks and processes (when and where):
• Monthly backups, including tape rotations (when and where):
• Performing and documenting daily AS400-related activities, escalating to Tier 3 Support when necessary (when and where):
• Coordinate with IT Security, manage incident tickets and service requests, provide corporate outage and status communications (when and where):
• Ticketing systems used:
• 4+ years of hands-on Help Desk experience in a Windows environment interacting directly or via phone with internal business customers (when and where):
• 4 years’ experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement (when and where):
• Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications (when and where):
• Windows applications, remote connectivity issues, and Single Sign-On (when and where):
• What active certifications do you have and which ones are you working towards?
• What Degrees do you have and which ones are you working towards?