Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. This role is ideal for someone with strong attention to detail, technical troubleshooting abilities, and a proactive mindset. As a contract to permanent position, this opportunity offers the potential for long-term growth within the non-profit sector.

Responsibilities:
Provide hands-on support for hardware troubleshooting and computer setup, ensuring smooth functionality for end-users.
Manage Active Directory tasks, including resetting user accounts and addressing basic access concerns.
Deliver Tier II level technical assistance, handling more complex support issues and resolving escalations as needed.
Adapt to training and feedback, demonstrating a willingness to learn and improve processes.
Work effectively within a Windows 11 environment, ensuring compatibility and optimal performance.
Respond to service desk tickets promptly, addressing technical issues with efficiency and precision.
Collaborate with team members to implement solutions and improve overall support processes.
Maintain clear and thorough communication with end-users to resolve technical concerns in a timely manner.
Identify recurring problems and propose strategies to prevent future occurrences.
Ensure all support activities are accurately documented and tracked for reporting purposes.

Requirements

Proficiency in Active Directory, including account resets and access management.
Strong knowledge of Microsoft Windows operating systems, including Windows 10 and 11.
Experience with basic hardware troubleshooting and computer deployments.
Familiarity with service desk ticketing systems and efficient resolution of technical issues.
Ability to work independently while knowing when to seek guidance or escalate problems.
Excellent communication skills to interact effectively with end-users and team members.
Demonstrated ability to adapt to new technologies and processes.
Previous experience in a Tier II support role or equivalent technical support capacity.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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