About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement. Job Summary:
Tryfacta is seeking an IT Support Analyst II for our client in Los Angeles, CA 90012. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Position Title: IT Support Analyst II
Location: Los Angeles, CA 90012
Duration: 6 Months
Work Schedule: Monday - Thursday, 6:30 am – 4:45 pm, with every other Friday off. This position is an everyday in-person position providing IT support.
Performing Information Technology Support Analyst II job duties. The main responsibilities include:-Intake of calls or walk-ins and creating tickets within ServiceNow-Assisting with the loaner pool for users in iHub-Setting up and supporting conference room with AV/VC equipment-Troubleshooting and installing software- Setting up and troubleshooting personal mobile device setups-Setting up conference rooms/committee rooms for hybrid Zoom meetings. Responsibilities for this position include, but are not limited to:
- Troubleshoots, monitors, and supports software and hardware; provides technical assistance to customers.
- Responds to requests regarding database, utilities, hardware, software, and system operation.
- Receives customer requests, provides technical support, develops solutions, and verifies results.
- Assists with creating information technology-related documentation and may provide user training.
- Assists in systems planning, analysis, and recommends enhanced business solutions.
- Assists in the design, analysis, evaluation, testing, and implementation of solutions.
- Performs other related Support Analyst job duties as required.
INFORMATION SECURITY SUPPORT
1. Assists and responds to customers with system security-related requests.
2. Reviews, adds, modifies, or deletes access controls for data, systems, and applications.
3. Installs and supports security-related software and hardware on users'' systems.
4. Performs moves, adds, and changes of access controls in systems and applications.
5. Monitors software and hardware to provide technical security support to system users.
6. Assists with creating information technology-related documentation and providing user training for security requests.
7. Assists in creating roles and responsibilities, runs security assessments, and audits; may provide reports and analysis.
HELP DESK SUPPORT
1. Responds to customer requests to resolve software and hardware issues and escalates unresolved issues.
2. Documents service requests, services provided, and solutions.
3. Remotely troubleshoots and installs software.
TECHNICAL ASSISTANCE CENTER SUPPORT
1. Assists with providing support for laptops, mobile handheld devices, and peripheral equipment.
2. Assists in the preparation of presentations, reports, publications, and checks for compliance with internal standards.
3. Assists with researching, evaluating, testing, and demonstrating new hardware and software for executive management and the Board.
4. Assists customers with the creation of graphic designs and presentations.
5. Assists with developing procedural documentation and web pages.
6. Installs software, troubleshoots installation issues, and trains customers on usage.
DESKTOP/MOBILE SUPPORT
1. Provides support and resolutions on hardware issues related to the functionality of laptops, desktops, mobile devices, and peripheral devices; documents the resolution to issues reported by customers.
2. Provides support and resolutions on software issues and documents the resolution to issues reported by customers.
3. Installs and configures personal computer base image software; learns to install and configure specialty software.
4. Updates asset tracking system to reflect the location of all equipment installed or moved.
5. Follows up on all requests to ensure quality control is met.
VOICE SUPPORT
1. Assists in responding to customers with voice system-related requests.
2. Programs voice systems, hardware, and software applications.
3. Monitors and analyzes voice hardware and software and provides technical support to system users.
4. Reviews, verifies, and processes voice billing through call detail reporting.
5. Monitors and maintains telecommunications circuit database.
INFORMATION TECHNOLOGY OPERATIONS SUPPORT
1. Monitors and operates Metropolitan''s Data Centers.
2. Performs nightly backups and executes off-hour processing.
3. Runs programs, reports, and handles special requests.
4. Executes enterprise-wide batch jobs.
5. Prepares data and media for off-site storage and retrieval; may perform data recovery.
6. Provides operations support for the remote Disaster Recovery Data Center.
7. Performs destruction of tapes and disks using appropriate equipment.
To be considered for this position, you should have: [Skills, Education, or Experience]
- Education and Experience: Bachelor''s degree from an accredited college or university in a related field and two years of relevant experience.
- General Required Knowledge of: Principles and practices of information technology and operations; operational characteristics of various computer systems, word processing, spreadsheets, and other software applications; principles of hardware and software installation and current office procedures; Information Technology practices and standards and disaster recovery practices; and current office technology and equipment.
- Help Desk Required Knowledge of: Software licensing compliance; help desk application software; hardware, networking, and software support techniques, operations, and usage; and standard features and functions of the latest personal computer operating system; office productivity suite; and advanced operations of laptops, projectors, digital cameras, video cameras, and mobile devices.
- General Required Skills and Abilities to: Use independent judgment and exercise discretion; problem solve; prioritize and multi-task; communicate clearly and concisely, both verbally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work independently and in a team environment; lead and train; and operate current office equipment, including computers and supporting applications.
- Personable, Team Player, Flexible, Multitask and handles pressure well.
- Detail-oriented, Organized, Strong Written and Verbal Communication skills are a must.
- Information Security Required Knowledge of: Security standards for user access, separation of duties and practices for securing applications and systems; directory and server access requirements; layered security methods; security methods for operating systems; security environments and requirements for applications; continuous monitoring and risk assessment; networking background, dumps, traces, routing, filtering and proxy technologies; operating system security and administration; and incident response.
- Technical Assistance Center Required Knowledge of: Hardware, networking, and software support techniques, operations and usage, and standard features and functions of the latest personal computer operating system; office productivity suite; and operations of laptops, projectors, digital cameras, video cameras, and mobile devices.
- Desktop/Mobile Support Required Knowledge of: Hardware, networking and software support techniques; hardware, networking and software operations and usage; hardware and software installation and removal; standard features and functions of latest personal computer operating system; safe handling of personal computer related electronics and device components; which components within desktops, laptops, mobile devices and peripheral devices are serviceable; appropriate use of asset tracking and service ticket tracking applications; and malware operations.
- Voice Support Required Knowledge of: Voice systems hardware, software applications, voice billing and reporting, and telecommunications circuits. Operations Support Required Knowledge of: Data center operations, server operating systems and hardware, system monitoring, backup management software, and offsite storage management.
- General Required Skills and Abilities to: Provide technical support for Information Technology disciplines; configure, test, and implement system applications; diagnose, document and resolve computer technology problems; provide assistance for cross platform software and hardware installations; test and validate support tasks are functioning when completed; respond to requests and inquiries from system users; analyze requests and provide customer assistance for resolutions; maintain confidentiality for proprietary and personal information; problem solve; prioritize and multi-task; communicate clearly and concisely, both verbally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work independently and in a team environment; and operate current office equipment including computers and supporting applications.
- Information Security Required Skills and Abilities to: Create employee access to approved applications and systems using current standard means of directory services and access controls; and understand security reporting mechanisms from current tools and techniques.
- Desktop/Mobile Support Required Skills and Abilities to: Interact with end-users and other technical service providers to resolve service requests; install and uninstall software; connect, install, and uninstall personal computer and peripheral hardware components; allocate time and resources to resolve multiple tickets at the same time; learn and apply new processes and technologies; and recognize and remove malware.
- Voice Support Required Skills and Abilities to: Monitor and program voice hardware and software applications; analyze voice billing and maintain telecommunications circuits. Operations Support Required Skills and Abilities to: Perform system backups and execute batch processing; monitor and operate a data center; and prepare off-site storage media and retrieval.
- Local Candidates (Southern California)
- No CalPERS membership
- No H1B candidates
Special Requirements- Troubleshooting hardware and software issues
- Setting up and supporting the conference room with AV/VC equipment
- Will be working in Union Station in person (not hybrid)
- Able to use ACD (automatic call distribution)
CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS - Employees in this position may be required to obtain and maintain the following certifications, licenses, and registrations:
- Certificates: National Help Desk Certification
- Licenses: Valid California Class C Driver''s License that allows you to drive in the course of your employment.
Knowledge of the following applications:- Granicus
- Zoom
- ServiceNow
- Tanium
- SCCM
- Windows 11
- MS Office (Word, Outlook, etc)
- MS Teams
- Adobe
- Active Directory
- CheqRoom
- WS1
PHYSICAL DEMANDS, WORK ENVIRONMENT, AND VISION REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met or may be encountered by an employee to successfully perform the job duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.
Physical Demands: The work requires some physical exertion, such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as personal computers and record boxes. The work may require specific, but common, physical characteristics and abilities, such as above-average agility and dexterity.
Work Environment: The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age 
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