Role Title: OCM Lead with SAP Concur
Location: Houston, TX
Duration: Long term
Experience : 12+
Responsibilities:
Change Strategy & Governance:
Define and maintain the OCM Strategy & Plan aligned to the integrated project plan.
Establish change governance (sponsor coalition, change network, cadence, decision rights).
Partner with PMO to embed change checkpoints into stage gates and cutover criteria.
Stakeholder & Impact Management:
Maintain stakeholder map and heatmaps; update as design decisions evolve.
Lead Change Impact Assessment per process area.
Translate impacts into role-based behavior changes and readiness actions.
Communications & Engagement:
Build and run a communications plan (program updates, “What’s changing?”, value messaging, risk logs).
Draft executive talking points and support the project delivery team with town halls, demos, roadshows, “Ask Me Anything” sessions.
Readiness & Adoption:
Define readiness framework & KPIs (awareness, confidence, access, data, testing, training completion).
Orchestrate Org Readiness Assessments (baseline, checkpoints, go/no-go inputs).
Change Network & Sponsorship:
Stand-up and coach Change Agent/Champion Network across functions/locations.
Coach executive sponsors and middle managers on visible sponsorship and resistance management.
Enablement Alignment:
Partner with Training Lead on curriculum priorities, adoption blockers, and role mapping.
Convert change impacts into enablement artifacts (Provide inputs to Training Lead in preparing job aids, quick guides, process walk-throughs).
Cutover & Hypercare:
Input to cutover readiness (people readiness gates, comms packs, day‑1 support, command center scripts).
Measure adoption and lead stabilization activities (office hours, floor-walking, pulse surveys).
Deliverables:
OCM Strategy & Plan; OCM RAID log
Stakeholder Analysis & Heatmap
Change Impact Assessment (by process & role)
Communication Plan + Assets & Calendar
Sponsorship & Change Network plan (charter, RACI, cadence)
Readiness Framework & Dashboards (by function/site/role)
Go/No-Go People Readiness inputs; Post Go‑Live Lessons Learned
Required Qualifications:
8–12+ years in OCM for ERP/Finance transformations; Expertise with change frameworks (e.g., Prosci/ADKAR, Kotter) and ERP adoption metrics.
Strong executive presence, facilitation, stakeholder management across functions and regions
SAP Concur Experience desirable.
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