Experience Architect (Salesforce)

RESPONSIBILITIES:
Kforce has a client that is seeking an Experience Architect (Salesforce) in Juno Beach, FL.

Summary:
We are seeking a passionate and skilled Human-Centered Design (HCD) Contractor to act as the primary point of contact between our business and IT partners. This individual will contribute to Salesforce-related projects by leveraging expertise in HCD practices and methodologies. The role requires a strong understanding of both HCD principles and Salesforce to deliver user-centric solutions that align with business goals.

Key Responsibilities:
* Lead and participate in experience benchmarking and usability testing to ensure Salesforce solutions meet user needs
* Conduct user and channel behavior analysis to inform design decisions
* Perform qualitative and quantitative research to gather actionable insights
* Develop personas and journey maps that reflect user needs and expectations
* Identify and address challenges through root cause analysis
* Collaborate on experience blueprinting and value modeling to enhance solution impact
* Facilitate design thinking workshops and co-creation sessions with stakeholders
* Synthesize insights and present findings to business and IT partners
* Create and iterate on storyboards and concepts to visualize ideas and designs
* Serve as a bridge between business stakeholders and IT, ensuring Salesforce projects are user-centric and technically feasible

REQUIREMENTS:
* Proven experience in Human-Centered Design (HCD) and Salesforce projects
* Strong expertise in HCD methodologies such as design thinking, experience blueprinting, and insight synthesis
* Familiarity with Salesforce functionalities, workflows, and user experience best practices
* Experience conducting usability testing and using research methods to validate designs
* Hands-on experience with Figma and Salesforce Lightning Design
* Ability to communicate effectively and collaborate with cross-functional teams, including business and IT stakeholders

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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