Job#: 3057246 Job Description: ServiceNow Admin - ITSM Specialist
Location: Daytona Beach, Florida (Hybrid)
Role Overview
We are seeking an experienced ITSM Specialist to serve as the primary administrator and developer for our ServiceNow platform. This individual will manage the day-to-day administration, configuration, workflow development, and continuous improvement of ServiceNow while partnering with stakeholders to optimize IT service management processes. The role requires an even blend of administration and development, with development work focused on practical platform enhancements and workflow automation.
Key Responsibilities
- Administer, configure, maintain, and enhance the ServiceNow platform.
- Design, build, and maintain workflows using ServiceNow Flow Designer.
- Develop and support request, approval, and business process automation workflows.
- Configure forms, fields, categories, catalog items, assignment rules, and related platform components.
- Perform basic JavaScript and ServiceNow scripting as needed.
- Manage application changes through development, testing, and production environments.
- Support ServiceNow upgrades, releases, and platform maintenance activities.
- Maintain and enhance core ITSM processes including Incident, Problem, Change, Request, Contract, and Asset Management.
- Support migration and consolidation efforts from legacy ITSM tools into ServiceNow.
- Assist with the transition from Service Portal to Employee Center, developing catalog items and service offerings.
- Create and maintain reports, dashboards, metrics, and analytics.
- Provide recommendations on ServiceNow best practices and platform governance.
Required Qualifications
Experience: A minimum of 3 to 5 years of hands-on experience in ServiceNow administration, configuration, and development within a production environment is required. Experience managing changes across development, test, and production environments is essential.
Technical Skills: Proficiency in ServiceNow administration, including dashboards, reporting, and metrics is required. Strong experience creating workflows with Flow Designer, administering the ITSM stack, and utilizing JavaScript for basic ServiceNow scripting is necessary.
Certifications: ServiceNow Certified System Administrator (CSA) or an equivalent certification is preferred.
Preferred Qualifications
- ITIL certification.
- Experience supporting Employee Center implementations and transitions from Service Portal.
- Experience participating in ITSM platform migrations.
- Additional ServiceNow certifications.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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