Job#: 3029299 Job Description: IT Program Manager III
Location: Charlotte, North Carolina (Hybrid)
Employment Type: Contract
Duration: 12 months
Role Overview
We are seeking an experienced IT Program Manager to oversee and manage changes within the Digital Channels space, with a specific focus on CashPro. The ideal candidate will possess strong functional knowledge of release management processes and will be responsible for coordinating all aspects of change management from initiation to closure. This role requires excellent project management, stakeholder management, and analytical skills to ensure the successful implementation of release-related activities.
Key Responsibilities
- Plan, create, and manage each change within the Digital Channels space, including release containers, execution runbooks, and remedy change requests.
- Complete all required information and documentation for each change in ITSM BMC Remedy or ServiceNow.
- Manage and coordinate each assigned change from initiation to closure, ensuring proper execution and verification.
- Coordinate interfaces between Change Management and other ITSM processes.
- Conduct planning and runbook reviews with all change stakeholders.
- Facilitate the triage of any issues found during release-related activities.
- Identify and escalate release-related risks and concerns to ensure project timelines are met.
Required Qualifications
Experience: 7+ years of end-to-end project management experience is required.
Technical Skills:- Strong functional knowledge of CashPro and release management processes.
- Moderate to advanced skills with project planning software (e.g., MS Project, Primavera), including critical path analysis.
- Moderate to advanced experience with production change record tools such as ITSM BMC Remedy or ServiceNow.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel).
- Moderate exposure to Agile tools such as Jira.
- Previous experience in risk management, including identifying and escalating release-related risks.
Preferred Qualifications
- A bachelor's degree is preferred.
- PMP certification is a plus.
- Experience working in the financial industry is beneficial.
Compensation & Benefits
The pay rate for this position is between $60.00 and $64.54 per hour. Compensation may vary based on factors including but not limited to experience, qualifications, and geographic location.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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