Job#: 3028735 Job Description: IT Program Manager III
Location: Charlotte, North Carolina (On-site)
Employment Type: Contract (12 months)
Role Overview
This position involves creating, maintaining, and delivering technical knowledge content while continuously improving processes to ensure relevance and value. The role requires working cross-functionally to support teammates in leveraging technology tools and promoting a self-service-first strategy. This is an onsite position.
Key Responsibilities
- Create and maintain technical knowledge content for various projects.
- Deliver content and training to support technology tool adoption.
- Continuously improve knowledge management processes.
- Collaborate with cross-functional teams to promote a self-service strategy.
- Translate technical concepts into user-friendly content for non-technical audiences.
- Manage project administration tasks and deliverables.
- Oversee process project execution and technical management.
Required Qualifications
- Highly organized with strong written and verbal communication skills.
- Ability to translate technical concepts into user-friendly content for non-technical audiences.
- A fast learner, with the ability to adapt to new tools and processes.
- Strong collaboration skills with the ability to work across technical and non-technical teams.
- Excellent editing and proofreading abilities.
- Experience with ServiceNow.
Preferred Qualifications
- Creative and innovative mindset with an eye on industry trends in knowledge delivery.
- Experience promoting and marketing internal products and services.
- Proficient in Microsoft 365, Teams, OneDrive, and SharePoint Online.
- Familiarity with Agile methodologies and tools like Jira or Kanban.
- Experience with tools such as KMS Lighthouse, HTML, Adobe Premiere Suite, Captivate, Camtasia, iSpring, or Microsoft Intune.
Compensation & Benefits
The pay rate for this position is between $60.00 and $64.54 per hour.
This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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