IT Support Analyst

Adams, MA, US • Posted 19 hours ago • Updated 19 hours ago
Contract W2
Contract Independent
No Travel Required
On-site
$30 - $40/hr
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Fitment

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Job Details

Skills

  • Technical Support
  • Help Desk
  • Computer Maintenance
  • Network Administration
  • System Administration

Summary

Role IT Support Analyst

direct client (manufacturing domain)

located in Adams, Massachusetts

immediate 6–12-month contract to hire for an on-site.

This position requires 5 days/week onsite support.

An onsite interview is required and will be conducted following successful Teams video interview round.

 

Role: The Technical Analyst is responsible for providing support to end users on a variety of issues.

It is a combination position of Help Desk Support and PC Maintenance.

Primary Duties and Responsibilities:

  1. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  2. Document, maintain, upgrade, or replace hardware and software systems.
  3. Support and maintain user account information including rights, security, and systems groups.
  4. Identify, research, and resolve technical problems.
  5. Respond to telephone calls, email, and personnel requests for technical support.
  6. Document, track, and monitor the problem in the Help Desk system to ensure a timely resolution and knowledge article information.
  7. Participate in rotating On Call schedule supporting weekend and after-hours incidents.

Additional skills:

  • 2+ years of system administration experience, database, or network administration
  • Knowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications
  • General working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plus
  • Knowledge of systems and networking software, hardware and networking protocols
  • The incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization
  • Ability to work well with people from many different disciplines with varying degrees of technical experience

If this aligns with your experience, please share your updated resume for immediate consideration

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172987
  • Position Id: 8930330
  • Posted 19 hours ago

Company Info

About V-CENTRIX-US LLC

Welcome to VCentrix Services – where innovation meets performance.
At VCentrix, we empower businesses to thrive in the modern digital economy by providing a seamless blend of cutting-edge IT solutions and results-driven digital marketing. Our mission is to be more than just a service provider; we act as a dedicated extension of your team, helping you optimize technology and amplify your brand’s online presence.

What We Do:
We specialize in delivering high-impact solutions across several core domains:
* Digital Marketing: Strategic SEO, PPC, Social Media Management, and performance marketing to drive measurable growth.
* Web & Mobile Development: Designing and building scalable, user-centric websites and mobile applications (iOS & Android).
* Virtual Employee Services: Providing dedicated remote professionals to help your business stay organized and scale efficiently without high overhead costs.
* IT & Cyber Security: Ensuring your digital assets are secure, high-performing, and future-ready.
* Creative Services: Professional content writing, animation, and multimedia solutions that capture your brand’s voice.

Why Choose VCentrix?

With a global footprint in the USA and India, we combine international standards with competitive agility. Our approach is rooted in clear communication, proactive support, and a commitment to data security and confidentiality. Whether you are a startup looking for your first digital footprint or an established brand seeking to optimize your operations, VCentrix is here to help you grow.

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