Training Specialist

• Responsible for developing and delivering training programs for healthcare organizations and internal teams related to KHIE services.
• Supports user onboarding, healthcare stakeholder engagement, and service adoption through virtual and in-person training sessions, workshops, and educational programs.
• Acts as a subject matter expert while ensuring compliance with healthcare regulations, HIPAA requirements, and organizational standards.

Requirement/Must Have:

• Bachelor s degree in Healthcare Administration, Public Health, Business, or related field.
• Minimum 3 years of experience in training, healthcare operations, customer support, or health information technology.
• Strong verbal and written communication skills.
• Excellent presentation and customer service skills.
• Ability to explain complex information clearly and effectively.
• Strong understanding of healthcare delivery systems in Kentucky.
• Ability to work independently in a remote environment.
• Valid driver s license and ability to travel within Kentucky.
• Strong organizational, adaptability, and interpersonal skills.

Experience:

• Experience developing and delivering training programs.
• Experience conducting virtual and in-person training sessions.
• Experience supporting healthcare organizations and stakeholders.
• Experience creating training materials, SOPs, and user documentation.

Responsibilities:

• Educate healthcare organizations on the benefits and usage of KHIE services.
• Develop, coordinate, and deliver training programs for healthcare providers and internal teams.
• Conduct virtual and in-person training sessions, webinars, and workshops.
• Create and maintain training materials, presentations, user guides, and SOPs.
• Assess training needs and identify opportunities to improve user adoption and understanding.
• Serve as a subject matter expert for KHIE services.
• Monitor training participation and evaluate training effectiveness through feedback and performance metrics.
• Identify knowledge gaps and support onboarding initiatives.
• Ensure training materials comply with HIPAA requirements and data privacy standards.
• Support continuous improvement initiatives for training delivery and user experience.
• Maintain accurate training records and documentation.
• Host educational briefings, product demonstrations, and stakeholder engagement sessions.
• Produce reports and presentations related to training activities and participant feedback.
• Provide excellent customer service and professional communication to healthcare organizations and stakeholders.
• Support troubleshooting efforts and coordinate issue escalation with internal teams when needed.

Should Have:

• Knowledge of health IT systems, electronic health records (EHRs), and data exchange standards preferred.
• Certifications in training, instructional design, or health IT preferred.
• Familiarity with HIPAA and healthcare interoperability mandates preferred.
• Strong strategic thinking and stakeholder engagement abilities preferred.

Skills:

• Training delivery and instructional development.
• Healthcare operations and healthcare IT.
• Presentation and communication skills.
• Customer service and stakeholder engagement.
• HIPAA compliance and data privacy awareness.
• Documentation and reporting.
• Problem-solving and process improvement.
• Remote collaboration and organizational skills.

Qualification And Education:

• Bachelor s degree in Healthcare Administration, Public Health, Business, or related field.