Technology Support Specialist

• Responsible for providing technical support for hardware, software, and network-related issues.
• Supports troubleshooting, deployment, and maintenance activities while ensuring reliable technology operations and excellent customer service.
• Works in a fast-paced environment managing multiple support tasks and technical requests.

Requirement/Must Have:

• Ability to identify and troubleshoot defective equipment.
• Ability to identify and troubleshoot software and application issues.
• Ability to determine and resolve hardware issues prior to deployment.
• Knowledge and experience working in network room environments.
• Excellent customer service skills.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask while handling phone calls in a fast-paced environment.
• Self-motivated and proactive work approach.

Experience:

• Experience providing technical support for hardware and software environments.
• Experience troubleshooting deployment and network-related issues.
• Experience supporting end users in fast-paced technical environments.

Responsibilities:

• Troubleshoot defective hardware and equipment issues.
• Diagnose and resolve software and application problems.
• Perform hardware validation and issue resolution prior to deployment.
• Support network room operations and maintenance activities.
• Provide technical assistance and customer support to end users.
• Manage multiple support requests and priorities effectively.
• Maintain communication with users regarding issue resolution and updates.
• Support adherence to IT operational standards and best practices.

Should Have:

• Understanding of Network Operating Systems.
• Technical certifications such as MOS, MTA, MCP, A+, or MCITP preferred.
• General understanding of the ITIL Framework preferred.

Skills:

• Hardware and software troubleshooting.
• Technical support and customer service.
• Network support and operations.
• Communication and documentation.
• Problem-solving and multitasking.
• IT support processes and best practices.

Qualification And Education:

• Bachelor s degree in Computer Science preferred.
• Associate degree with 2+ years of related experience accepted.
• High School Diploma with 4+ years of related experience accepted.