Senior Technical Analyst - Shared Data Platform

Job Description

The Senior Technical Analyst is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for enterprise-wide applications.

Responsibilities

Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration

Ensure accessibility of data for internal department planning and activities

Perform advanced configuration, setup, and updating of applications

Load data into established tables, fields, and system databases

Define governance standards and processes for data input, structures, and storage mechanisms

Build and produce reports that facilitate business management and staff decisions

Set up user access and train users on the applications

Recommend changes in applications development, maintenance, and system standards

Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems

Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications

This is not a remote or hybrid position, and will report to our headquarters in Cleveland, OH.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Must be eighteen years or older

Qualifications

Education

Required

• Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 7 years of experience in enterprise-wide software support

Preferred

• Certifications in ITIL, Microsoft, and/or Oracle

Skills and Experience

• 4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• In-depth knowledge of enterprise-wide applications and software platforms
• Experience with software-as-a-service (SaaS) and enterprise-wide systems
• Experience in configuring and setting up various enterprise-wide applications
• Experience applying security designs and principles to technology-based business solutions
• Experience in database management and maintenance
• Ability to develop custom queries using query and reporting tools
• Knowledge of data management best practices and quality control processes
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
  • Technical Skills
    • System Configuration
    • Software Development Lifecyle (SDLC) Methodology
    • Cloud Technologies & Platforms
    • Data Analysis
    • Data Modeling
    • Data Warehousing & ETL Processes
    • Reporting Tools
    • Systems Security & Access Control
• Preferred
  • Work with Customer MDM team, Process team to understand the requirements and translate them into functional specifications and assist customer master data management deliverables
  • Document Business Processes, identity gaps and recommend solutions within Customer Master Data Management, Conduct Training sessions or UAT sessions with the end users
  • Provide ongoing support for Customer MDM application, addressing user issues, troubleshooting errors, and performing root cause analysis and act as a liaison between technical team and business users to resolve production issues.
  • Experience in Customer Data, TCA Architecture / Order Management / Account Receivables Functional Knowledge with strong Oracle R12 O2C Functional Implementations experience in Customer domain
  • Experience in handling large volume Data Conversion on O2C , integration between downstream applications

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being
Career ... with opportunities to learn, develop new skills and grow your contribution
Connection ... with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.