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SAP S/4HANA

Hybrid in Chicago, IL, US • Posted 3 days ago • Updated 15 hours ago

Contract W2

Contract Independent

12 Months

No Travel Required

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

Warranty Claims

Summary

Job Description:

We are seeking an experienced SAP Functional Lead specializing in S/4HANA Service (formerly Customer Service/Service Management) to lead the design, configuration, and implementation of comprehensive Service and Warranty Claims processes. The ideal candidate will possess deep expertise in SAP Warranty Claims (LO-WTY/S/4 Service Warranty) and proven success leading cross-functional teams in complex manufacturing or automotive environments.

Key Responsibilities:

Lead end-to-end solution architecture for S/4HANA Service and Warranty, aligning complex business requirements with standard SAP functionalities
Configure SAP S/4 Service Warranty components including warranty types, claim processing, validation rules, and approval workflows
Design, map, and implement service scenarios covering service orders, notifications, in-house repairs, return parts logistics, and settlement
Drive integration across Warranty/Service with SD (Sales & Distribution), MM (Materials Management), FI/CO (Finance/Controlling), and Asset Management modules
Manage vendor warranty recovery processes to enable manufacturer reimbursement from suppliers.
Lead testing cycles (UT, SIT, UAT), oversee data migration efforts, and manage cutover activities
Conduct workshops with business users to gather requirements and translate them into technical specifications (RICEFW)
Manage and coordinate onshore/offshore team members
Provide hypercare support, troubleshooting, and ongoing optimization of service operations

Required Skills & Experience:

Experience: 8+ years of SAP experience, with at least 3-5+ years specifically in SAP Warranty Management
S/4HANA Expertise: Minimum of 3-4 full-cycle implementations of SAP S/4HANA Service (S/4 Service or CS/SM)
Warranty Knowledge: Hands-on experience configuring and managing warranty claims processing including claim creation, validation, processing workflows, and settlement in SAP S/4HANA Service Warranty module
Integration: Strong understanding of S4HANA Pricing, Financial Accounting, and Service Contract integration
Technical Familiarity: Experience with SAP Fiori apps for service and basic ABAP/debugging skills for collaboration with technical teams
Documentation: Ability to prepare functional documentation and work with technical teams (ABAP, Fiori).
Industry Background: Experience in Manufacturing sectors strongly preferred

Nice to Have:

Experience with SAP FSM (Field Service Management)
Experience with SAP ACS Warranty Add-on
SAP Certification in S/4HANA Service or Customer

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91141681
Position Id: 8972063
Posted 3 days ago

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