Social Media Platform Coordinator

Description

Job Description The Enterprise Social Media Platforms Coordinator supports the day to day administration, governance, and operational health of enterprise social media platforms used across the organization. This role focuses on backend platform support, request intake, documentation, and compliance enablement across platforms such as LinkedIn, Meta, YouTube, and enterprise tools including Sprout Social and Brandwatch. Working closely with the Enterprise Social Media Platform Owner, marketing, communications, IT, and compliance teams, the coordinator ensures social platforms are configured correctly, users are supported, and governance standards are consistently applied. This role enables scalable, compliant social media operations while freeing platform owners to focus on strategy, innovation, and optimization. This is an execution focused, detail oriented role ideal for someone interested in social platform operations, governance, and digital systems rather than content publishing or creative development. ________________________________________ Key Responsibilities 1. Platform Administration & Request Management Manage daily intake of backend or administrative requests related to enterprise social media platforms. Execute routine platform tasks, including: o Account and page provisioning o User and admin access management o Permissions updates and role assignments o Tagging, naming conventions, and basic configuration tasks Troubleshoot standard platform issues and escalate complex, high risk, or sensitive cases to the Enterprise Platform Owner. Monitor platform health and flag recurring issues or risks. 2. Governance & Compliance Support Support enforcement of enterprise social media governance policies across accounts, users, and regions. Assist with monitoring for compliance issues, account misuse, impersonation risks, or policy violations. Ensure correct application of brand, access, and security standards. Follow established privacy, security, and data handling guidelines and escalate concerns as needed. 3. Documentation & Process Management Maintain accurate and up to date documentation, including: o Platform SOPs and process guides o Access request workflows o Governance and escalation procedures Support creation of onboarding and reference materials for internal users. Track common issues and contribute to process improvements that reduce request volume or friction. 4. Stakeholder & User Support Serve as first line support for internal users and partners with platform related questions. Provide clear guidance on processes, timelines, and governance requirements. Coordinate with cross functional teams (marketing, communications, IT, legal, compliance) to resolve requests requiring multi team involvement. Maintain a professional, service oriented approach to user support. 5. Platform Learning & Enablement Stay current on updates and changes to supported social platforms and enterprise social tools. Support platform pilots or enhancements by assisting with testing, documentation, and rollout support. Participate in team meetings and operational planning discussions. ________________________________________ Key Skills & Capability Needs Social Platform & Tool Knowledge Working knowledge of major social media platforms such as LinkedIn, Meta (Facebook/Instagram), and YouTube. Familiarity with enterprise social tools such as Sprout Social and Brandwatch (or similar). Basic understanding of social platform settings, permissions, account structures, and governance concepts. Exposure to social analytics or listening dashboards is a plus. Operational & Administrative Skills Strong attention to detail and ability to manage multiple requests simultaneously. Experience with ticketing systems, structured intake workflows, or request queues preferred. Ability to follow documented processes and enforce governance standards consistently. Highly organized, dependable, and comfortable working in a deadline driven environment. Communication & Collaboration Clear, professional written and verbal communication skills. Ability to explain processes and platform concepts to non technical users. Comfortable escalating issues appropriately and partnering across teams. Strong interpersonal skills and service mindset. Problem Solving & Judgment Ability to troubleshoot routine platform issues independently. Good judgment when handling access requests, compliance questions, or sensitive situations. Willingness to ask questions and learn from platform owners and subject matter experts. ________________________________________ Education & Experience Bachelor's degree in Marketing, Communications, Business, Information Systems, or a related field (or equivalent experience). 1-3 years of experience in social media operations, digital platform support, marketing operations, or a coordinator level role. Experience in enterprise, agency, or multi stakeholder environments preferred. Interest in governance, digital platforms, and scalable social media operations. ________________________________________

Skills

facebook, marketing administrative, process management, LinkedIn, youtube, sprout social, brandwatch

Top Skills Details

facebook,marketing administrative,process management

Additional Skills & Qualifications

Mature professional needed. Needs to be a confident communicator, calm, and disciplined. Not afraid to ask questions or suggest better ways of doing things. This group is currently defining their enterprise social media governance processes. This person needs to be a part of building and defining.

Experience Level

Expert Level
Job Type & Location
This is a Contract position based out of Irving, TX.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Irving,TX.
Application Deadline
This position is anticipated to close on Mar 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.