Service Coordinator

Service Coordinator | Security Systems Support

Oakwood Village, OH | Fully Onsite | 1st Shift | Contract-to-Hire

Are you a customer-focused professional who enjoys problem-solving and helping customers over the phone? We are hiring 2 Service Coordinators to join a growing security services team in Oakwood Village. This is a great opportunity for candidates with customer service, dispatching, call center, technical support, or troubleshooting experience who want to build a long-term career.
Contract-to-Hire Opportunity
Oakwood Village (Cleveland Area)
Fully Onsite
Customer Service + Technical Troubleshooting

Why You'll Love This Opportunity

Contract-to-hire with long-term growth potential
Hands-on training and mentoring
Collaborative team environment
Exposure to security and alarm system technology
Opportunity to develop technical troubleshooting skills
Work with high-end residential and commercial clients

What You'll Do

As a Service Coordinator, you'll serve as the primary point of contact for customers experiencing issues with their security systems.

Daily Responsibilities:

• Handle inbound calls and emails from existing customers
• Troubleshoot alarm systems, sensors, batteries, and security equipment
• Assist customers with:
  • Arming and disarming systems
  • Panel alerts and system notifications
  • Sensor issues and false alarms
  • System testing and resets
• Place systems in "no action" mode during testing to prevent unnecessary emergency dispatches
• Resolve issues remotely whenever possible to provide a seamless customer experience
• Schedule technicians for on-site service visits when needed
• Manage and coordinate service tickets and customer follow-ups
• Program and update customer accounts, including:
  • User codes
  • Master codes
  • Zone additions/removals
  • System testing
• Partner with technicians and internal teams to ensure timely issue resolution
• Document customer interactions accurately within company systems

Systems You'll Support

Experience is a plus, but training is provided on:

• Honeywell
• DMP
• Alarm.com
• Resideo
• Dealer Admin
• Rapid Response

What We're Looking For

Required Qualifications

1-5 years of customer service experience
Experience in Security systems industry, or adjacent experience
Strong phone and communication skills
Comfortable troubleshooting technical issues with customers
Ability to multitask in a fast-paced environment
Strong computer skills and proficiency with:

• Microsoft Office Suite
• Microsoft Teams

High School Diploma or GED

Preferred Backgrounds

We're especially interested in candidates with experience in:

• Dispatching
• Call Center Support
• Technical Customer Service
• Alarm Monitoring
• Security Industry Support
• Cable or Internet Troubleshooting
• Service Coordination
• Help Desk or Technical Support

Training & Support

You'll receive comprehensive onboarding, including:

• Side-by-side shadowing
• Call listening sessions
• Guided troubleshooting support
• Training videos and learning modules
• Access to troubleshooting guides and internal resources

Work Environment

• Fast-paced service and dispatch environment
• High-volume inbound calls and ticket management
• Collaborative onsite team
• Opportunity to support cutting-edge security technology solutions

If you enjoy customer service, troubleshooting technology, and helping people solve problems, apply today and start building a long-term career with a growing security services team!

Job Type & Location
This is a Contract to Hire position based out of Cleveland, OH.
Pay and Benefits
The pay range for this position is $35.00 - $38.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cleveland,OH.
Application Deadline
This position is anticipated to close on Jul 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.