Desktop Support Technician

Overview:
We are seeking a Desktop Support Technician with hands-on field services and desktop support experience to provide high-touch technical assistance in a professional healthcare environment. This role requires strong troubleshooting skills, experience with collaboration tools, and exceptional interpersonal abilities, as the technician will regularly interact with physicians, medical staff, and potentially patients.
Responsibilities:

• Provide onsite desktop and break/fix support for end-user devices including desktops, laptops, peripherals, and printers.
• Troubleshoot and support collaboration tools such as Microsoft Teams and Cisco WebEx, including meeting setup, connectivity, and audio/video issues.
• Perform basic troubleshooting on macOS and Apple devices, escalating complex issues as needed.
• Respond to field service requests, diagnose hardware and software issues, and resolve problems efficiently in a fast-paced environment.
• Deliver clear, calm, and professional communication while supporting physicians and clinical staff.
• Maintain control of support interactions, even in high-pressure or urgent situations.
• Document issues, resolutions, and follow-up actions according to established procedures.

Qualifications:

• 1+ year of desktop support or field services experience in a professional environment (required).
• Experience troubleshooting Microsoft Teams and Cisco WebEx in a corporate or clinical setting.
• Basic macOS / Apple device troubleshooting experience.
• Strong understanding of desktop hardware, peripherals, and operating systems.

Interpersonal & Communication Skills:

• Active listener who is approachable, understanding, and relatable.
• Confident, clear communicator with a calm and professional demeanor.
• Proactive, self-motivated, and enthusiastic about helping others.
• Comfortable interacting with physicians, medical staff, and patients.
• Able to handle challenging personalities and high-stress situations with composure.
• Creative problem-solver who takes ownership of issues from start to finish.

Job Type & Location
This is a Contract position based out of Columbus, OH.
Pay and Benefits
The pay range for this position is $21.64 - $21.64/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Apr 11, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.