Analyst Senior Implementation

Role Review

•         Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC platforms

•         Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements

•         SME designation expected on assigned platforms — provides authoritative guidance, solutioning, and escalation support to clients and internal teams

•         Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients

•         Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge

•         Excellent financial industry and item processing domain knowledge across banking and payments

•         Merchant and mobile distributed capture workflows — end-to-end deposit lifecycle and exception handling

•         Branch capture and teller capture workflows; sort pattern configuration within banking environments

•         Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing

•         Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms

Platform & Application Knowledge

•         ImageCentre — SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise

•         Voyager — SME-level; Image Cash Letter (ICL) and Return Item Processing configuration and support

•         Chargeback Manager — SME-level; review and solution client chargeback and return item processing requirements

•         CCX / FXD — merchant and mobile distributed capture; SME to strong resource depending on assignment

•         DLM / DLC — distributed capture management; configuration and deposit lifecycle support

•         DirectLink — product-to-product migrations, add-on/work order projects; Host Integration knowledge

Project & Client Management

•         Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst

•         Lead Technical Analyst on large, multi-product, cross-functional implementation engagements

•         Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery

•         Manage scope, escalations, and client expectations through go-live and stabilisation phases

•         Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support

•         Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent)

Technical Skills

•         Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support across all platforms

•         Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels

•         Excellent sort pattern and logic knowledge — review, configure, validate, and optimise client capture requirements

•         Image Cash Letter (ICL) and Return Item Processing — review client requirements and provide efficient, supportable solutions

•         Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC)

•         Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery

Soft Skills & Work Requirements

•         SME-level depth on assigned platforms — mentors junior resources and provides cross-training

•         Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines

•         Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders

•         Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure

•         Must be available to work US business hours (North America client base)

•         After-hours and weekend availability required for minimum 2 weeks post go-live per new client