Analyst Lead, Implementation

Role Review

•          Senior individual contributor and SME delivering FIS imaging and distributed capture solutions (DLM, DLC, ImageCentre, DirectLink) for banking and financial institution clients

•          Leads small projects independently as both Project Manager and Technical Analyst; serves as lead Technical Analyst on larger, complex, multi-product engagements

•          Subject Matter Expert (SME) status required — brings deep platform expertise, cross-team solutioning ability, and independent judgment to every engagement

•          Client-facing role; must maintain strong communication, stakeholder management, and relationship skills with US-based clients

•          Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge

•          Excellent merchant and mobile distributed capture domain knowledge across banking environments

•          Deep understanding of teller and distributed capture workflows and deposit lifecycle management

•          Item processing knowledge across capture channels — merchant, mobile, teller, and ATM

•          Deposit settlement, balancing, and exception handling across distributed capture platforms

•          Familiarity with banking ERP, check clearing, and remittance processing environments

Platform & Application Knowledge

•          DLM (Distributed Capture Management) — SME-level knowledge; configuration, troubleshooting, and client solutioning

•          DLC (Distributed Capture) — SME-level knowledge; merchant and mobile distributed capture workflows

•          ImageCentre — general SME resource; installer, configuration, and multi-version knowledge

•          DirectLink — SME resource with focus on product-to-product migrations and add-on/work order projects

•          Cross-platform integration awareness; ability to scope and deliver multi-product implementations

Project & Client Management

•          Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst

•          Lead Technical Analyst on large, multi-product, cross-functional implementation engagements

•          Drive requirements gathering, solution design, and delivery sign-off with client stakeholders

•          Manage scope, escalations, and client expectations through go-live and stabilisation phases

•          Coordinate and guide junior technical resources; serve as escalation point within the delivery team

•          Quick decision-making and proactive communication in deadline-driven client environments

Technical Skills

•          Strong to excellent SQL knowledge — querying, data validation, troubleshooting, and implementation support

•          Strong item processing knowledge including merchant capture, mobile capture, teller, and distributed capture channels

•          Deposit settlement and balancing knowledge across distributed capture environments (DLM/DLC profiles)

•          Excellent sort pattern and logic knowledge — review, configure, and validate client capture requirements

•          Requirements gathering, gap analysis, and technical solutioning; cross-team collaboration and resource coordination

•          Product-to-product migration delivery; add-on and work order technical project execution

Soft Skills & Work Requirements

•          SME-level depth expected — able to mentor, cross-train, and provide guidance to junior analysts

•          Excellent written and verbal communication; able to present complex solutions clearly to clients and stakeholders

•          Strong documentation skills; contributes to standards, runbooks, and best-practice guidelines

•          Independent judgment and decision-making; minimal supervision required

•          Must be available to work US business hours (North America client base)

•          After-hours and weekend availability required for minimum 2 weeks post go-live per new client